Vice President, Client Processing Manager

BNY; Manchester; On-site; GBP 120,000 - 180,000; Full time

Job summary

BNY in Manchester seeks a Vice President to lead the Payments Investigations team, driving operational excellence and strategic initiatives in transaction processing. The role emphasizes strong leadership, data-driven improvements, and collaboration across diverse teams.

Ideal candidates will have 5–8 years in financial services, with a business/finance degree and advanced certifications preferred. This full‑time position is based in the UK and focuses on client-focused processing excellence.

Qualifications

• Bachelor’s degree in business, Finance, or related field required.
• Advanced degree or professional certifications in finance or business administration preferred.
• 5-8 years’ experience in industry, transaction processing/ investigations or related field within financial services.

Responsibilities

• Lead and manage a team responsible for Investigation Operations, ensuring adherence to service standards and regulatory requirements by demonstrating strong leadership and organizational skills.
• Develop and implement process improvements to enhance operational efficiency, leveraging data-driven insights and innovative solutions.
• Collaborate with cross-functional teams to resolve complex client issues, utilizing expertise in transaction processing to provide effective solutions.
• Monitor and assess the performance of investigation activities, ensuring alignment with strategic objectives and client expectations.
• Drive strategic initiatives aimed at optimizing transaction processing frameworks, contributing to the overall business strategy.
• Foster a culture of continuous learning and development within the team, promoting professional growth and advancement.

Skills

Leadership

Problem-solving

Analytical thinking

Communication

Education

Bachelor’s degree in business/Finance/related field

Job description

JOB DESCRIPTION

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Vice President to join our Payments Investigations team. This role is in Manchester, UK.

The Vice President, Client Processing Manager plays a pivotal role within the Payment Investigation function, contributing to BNY's strategic pillars through effective management of operations. This position is integral in fostering a culture of continuous improvement and operational excellence, aligning with BNY's principles of integrity, teamwork, and client focus.

In this role, you’ll make an impact in the following ways:

• Lead and manage a team responsible for Investigation Operations, ensuring adherence to service standards and regulatory requirements by demonstrating strong leadership and organizational skills.
• Develop and implement process improvements to enhance operational efficiency, leveraging data-driven insights and innovative solutions.
• Collaborate with cross-functional teams to resolve complex client issues, utilizing expertise in transaction processing to provide effective solutions.
• Monitor and assess the performance of investigation activities, ensuring alignment with strategic objectives and client expectations.
• Drive strategic initiatives aimed at optimizing transaction processing frameworks, contributing to the overall business strategy.
• Foster a culture of continuous learning and development within the team, promoting professional growth and advancement.

To be successful in this role, we’re seeking the following:

• Bachelor’s degree in business, Finance, or related field required.
• Advanced degree or professional certifications in finance or business administration preferred.
• 5-8 years’ experience in industry, transaction processing/ investigations or related field within financial services.
• Strong leadership and team management abilities.
• Excellent problem-solving and analytical skills.
• Effective communication and collaboration skills across diverse teams.

BNY, our culture speaks for itself. Here’s a few of our awards:

At BNY, our culture speaks for itself, check out the latest BNY news at:

BNY Newsroom

BNY LinkedIn

Here’s a Few Of Our Recent Awards:

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits And Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

ABOUT US

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what is all about. Join us and be part of something extraordinary.

ABOUT THE TEAM

At BNY, our culture speaks for itself, check out the latest BNY news at: BNY Newsroom & BNY LinkedIn

Here’s a Few Of Our Recent Awards:

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits And Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.