VIBE Retail Associate - Customer Experience & Training

URBN; Greater London; On-site; GBP 20,000 - 25,000; Full time

Benefits offered by this job

Life Leave

Employee Assistance program

Private Medical Insurance

Employee Discounts

Season ticket loan

Cycle to work scheme

Continued development

Job summary

URBN is seeking a retail team member for its store at Westfield Stratford City, London. You will deliver a positive, friendly customer experience, engage shoppers, and reflect URBN’s VIBE and brand standards during peak hours.

The role supports training peers, participates in department meetings, and maintains knowledge of tills, shipments, and fitting room guidelines. Strong communication skills and an awareness of the Urban Outfitters brand are essential, with opportunities for development and

Qualifications

• Strong communication skills.
• Retail experience not required.

Responsibilities

• Deliver a positive, friendly experience by engaging customers.
• Enhance the store vibe during peak hours by focusing on customers.
• Uphold company standards and act as a positive role model to peers.
• Assist in training and development of peers.
• Maintain knowledge of tills, shipments, and fitting room guidelines.
• Assist in processing new shipments and keep back stock area organized.
• Support merchandising and display projects.

Skills

Communication

Customer service

Job description

URBN is seeking a retail team member for its store at Westfield Stratford City, London. You will deliver a positive, friendly customer experience, engage shoppers, and reflect URBN’s VIBE and brand standards during peak hours.

The role supports training peers, participates in department meetings, and maintains knowledge of tills, shipments, and fitting room guidelines. Strong communication skills and an awareness of the Urban Outfitters brand are essential, with opportunities for development and