Veterinary Receptionist — Pet-First Front Desk, 27h/wk

CVS Group; Waterlooville; On-site; GBP 14,000 - 18,000; Part time

Benefits offered by this job

Five weeks' annual leave (pro rata)

Staff discount on veterinary bills

Staff discount on Animed Direct

Employee Assistance Programme

Job summary

Harbour Veterinary Centre in Waterlooville is seeking a Veterinary Receptionist to join our team. This role involves handling calls, scheduling appointments, greeting clients, and supporting insurance and payment processing in a friendly, professional environment.

The successful candidate will have prior receptionist experience, strong communication, and a customer-focused mindset. We offer a supportive CVS Vets network with staff discounts and ongoing development opportunities.

Qualifications

• Previous experience in a receptionist or client-focused role.
• Strong communication and empathy in interactions with clients.
• Proficiency with Microsoft Office and basic database systems.

Responsibilities

• Manage incoming calls and schedule appointments efficiently.
• Respond to queries via phone, email, and in-person with professionalism.
• Greet and register new clients, ensuring a warm welcome.

Skills

Reception experience

Customer service

Communication skills

Empathy

Tools

Microsoft Office

Database systems

Job description

Harbour Veterinary Centre in Waterlooville is seeking a Veterinary Receptionist to join our team. This role involves handling calls, scheduling appointments, greeting clients, and supporting insurance and payment processing in a friendly, professional environment.

The successful candidate will have prior receptionist experience, strong communication, and a customer-focused mindset. We offer a supportive CVS Vets network with staff discounts and ongoing development opportunities.