Pet-First Veterinary Receptionist – Welcoming & Coordinating

CVS Veterinary Group; Peterborough; On-site; GBP 17,000 - 21,000; Part time

Benefits offered by this job

Salary aligned with National Minimum W

Five weeks' annual leave (pro rata) +

Long service award

Staff discount on veterinary bills

Staff discount on Animed Direct

Employee Assistance Programme

Recognition and appreciation

Job summary

CVS Vets is seeking a Veterinary Receptionist for Werrington Veterinary Centre in Peterborough. This permanent, 30-hour-a-week role covers four days with Tuesday off, including occasional Saturday mornings.

As the first point of contact, you will greet clients, manage calls, appointments, insurance, payments, and maintain the in-house system. Experience in a reception role is essential; veterinary exposure is a bonus.

Qualifications

• Receptionist experience required; veterinary background is a bonus.
• Strong communication and empathy with clients and their pets.
• Proficient with Microsoft Office and basic database software.

Responsibilities

• Handle incoming calls and schedule appointments efficiently.
• Respond to queries via phone, email, and in-person interactions with professionalism.
• Greet and register new clients, ensuring a warm welcome.
• Process and manage insurance forms adeptly.
• Dispense medications as required.
• Process payments accurately and efficiently.
• Provide empathy and understanding to clients during distressing times, while maintaining professionalism.
• Organise patients using the in-house system efficiently.
• Liaise with veterinary practices to address patient needs and queries.
• Make necessary phone calls regarding debts, belongings, and refunds.
• Ensure that every client feels welcomed and valued at our practice.

Skills

Receptionist experience

Communication

Empathy

Microsoft Office

Database systems

Job description

CVS Vets is seeking a Veterinary Receptionist for Werrington Veterinary Centre in Peterborough. This permanent, 30-hour-a-week role covers four days with Tuesday off, including occasional Saturday mornings.

As the first point of contact, you will greet clients, manage calls, appointments, insurance, payments, and maintain the in-house system. Experience in a reception role is essential; veterinary exposure is a bonus.