Veterinary Receptionist — Pet-First, Flexible Hours

CVS Vets; Southampton; Hybrid; GBP 17,000 - 21,000; Part time

Benefits offered by this job

Salary aligned with National MinimumW

Five weeks’ annual leave (pro rata)

Long Service Award – extra day per yr

Staff discount on Veterinary bills

Staff discount on Animed Direct

Employee Assistance Programme

And more benefits

Job summary

CVS Vets in Animed Group is seeking a friendly Veterinary Receptionist to join our Animed Shedfield team. You will manage communications, greet clients, register new clients, and help keep the front desk running smoothly in a busy practice.

Working 25.5 hours a week on a permanent contract, including 1 in 4 weekends and shifts between 8:00 and 20:00, with flexible holiday cover. You’ll be part of a supportive, collaborative team that puts pets first and offers ongoing development within CVS Vets.

Qualifications

• Previous experience as a Receptionist is a must; experience in a veterinary setting is a bonus.
• Resilience and the ability to handle emotional situations with grace.
• Strong communication skills paired with genuine empathy.
• Outstanding customer service skills and experience with the public.
• Positive attitude and superior teamwork abilities.
• Proficiency in Microsoft Office and database systems.

Responsibilities

• Handle incoming calls and schedule appointments efficiently.
• Respond to queries via phone, email, and in-person interactions with professionalism.
• Greet and register new clients, ensuring a warm welcome.
• Process payments and manage insurance forms.
• Organise patients using the in-house system and liaise with practices.
• Provide empathy and professionalism during distressing times.
• Liaise with veterinary practices to address patient needs and queries.

Skills

Receptionist experience

Communication skills

Customer service

Empathy

Tools

Microsoft Office

Database systems

Job description

CVS Vets in Animed Group is seeking a friendly Veterinary Receptionist to join our Animed Shedfield team. You will manage communications, greet clients, register new clients, and help keep the front desk running smoothly in a busy practice.

Working 25.5 hours a week on a permanent contract, including 1 in 4 weekends and shifts between 8:00 and 20:00, with flexible holiday cover. You’ll be part of a supportive, collaborative team that puts pets first and offers ongoing development within CVS Vets.