Pet-First Veterinary Receptionist | Growth Path

CVS Vets; Scarborough; Hybrid; GBP 19,000 - 23,000; Full time

Benefits offered by this job

National Minimum Wage salary

Five weeks annual leave

Staff discount on veterinary bills

Staff discount on Animed Direct

Employee Assistance Programme

Job summary

CVS Vets is seeking a Veterinary Receptionist at our Scarborough practice. You will manage incoming calls, book appointments, greet clients, handle insurance forms, and process payments with professionalism.

Hours are 40 per week (with potential for part-time consideration). Pattern is Monday–Friday 08:30–18:30, plus a Saturday rota; enjoy five weeks' annual leave, staff discounts, and an Employee Assistance Programme as part of our supportive CVS Vets team.

Qualifications

• Previous receptionist experience is essential.
• Experience in a veterinary setting is a bonus.
• Strong communication skills with empathy.
• Excellent customer service and teamwork.
• Proficient with Microsoft Office and databases.

Responsibilities

• Handle incoming calls and schedule appointments efficiently.
• Answer queries by phone, email, and in person with professionalism.
• Greet and register new clients, ensuring a welcoming reception.
• Process and manage insurance forms.
• Dispense medications as required.
• Process payments accurately and efficiently.
• Provide empathy to clients while maintaining professionalism.
• Organise patient records using the in-house system.
• Coordinate with other veterinary practices to address needs.
• Handle debt and refunds communications as needed.
• Ensure every client feels welcomed and valued.

Skills

Reception experience

Veterinary setting experience

Excellent communication

Empathy

Customer service

Microsoft Office / databases

Job description

CVS Vets is seeking a Veterinary Receptionist at our Scarborough practice. You will manage incoming calls, book appointments, greet clients, handle insurance forms, and process payments with professionalism.

Hours are 40 per week (with potential for part-time consideration). Pattern is Monday–Friday 08:30–18:30, plus a Saturday rota; enjoy five weeks' annual leave, staff discounts, and an Employee Assistance Programme as part of our supportive CVS Vets team.