Receptionist

CVS Group UK; Greater London; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Five weeks’ annual leave

Long Service Award

Staff discount on veterinary bills

Staff discount Animed Direct

Employee Assistance Programme

Job summary

CVS Vets is seeking a Veterinary Receptionist at our Phoenix Hub locations in Camberley, Sandhurst, Normandy and Godalming. The role is permanent, full-time, with hours from 08:30 to 19:00 on weekdays and 08:30 to 16:00 on Saturdays, totaling 41.75 hours per week.

You will greet clients, manage appointments, process payments, and support pets and clients throughout their journey. We value empathy, strong communication, and a positive team spirit, along with proficient use of Microsoft Office and

Qualifications

• Previous experience as a Receptionist is a must; experience in a veterinary setting is a bonus.
• Resilience and the ability to handle emotional situations with grace.
• Strong communication skills paired with genuine empathy.
• Outstanding customer service skills and experience with the public.
• Positive attitude and superior teamwork abilities.
• Proficiency in Microsoft Office and database systems.

Responsibilities

• Handle incoming calls and schedule appointments efficiently.
• Respond to queries via phone, email, and in-person interactions with professionalism.
• Greet and register new clients, ensuring a warm welcome.
• Process and manage insurance forms adeptly.
• Dispense medications as required.
• Process payments accurately and efficiently.
• Provide empathy and understanding to clients during distressing times, while maintaining professionalism.
• Organise patients using the in-house system efficiently.
• Liaise with veterinary practices to address patient needs and queries.

Skills

Reception experience

Empathy

Customer service

Excellent communication

Microsoft Office

Tools

Microsoft Office

Database systems

Job description

Join Our Team as a Veterinary Receptionist!

Are you ready to put pets first? At CVS Vets, we make pets a priority every day!

Location: Phoenix Hub (Camberley, Sandhurst, Normandy & Godalming)

Contract: Permanent

Hours: 08:30 – 19:00 Weekdays and Saturday 08:30 – 16:00 Total hours per week: 41.75

Shift Pattern: 4 (10hour) week days and 1:4 Saturdays

At Phoenix we pride ourselves on providing excellent service to our clients and patients as well as maintaining a healthy culture of development and improvement within our staff. We are incredibly proud of our RCVS Practice standards awards in client service, team responsibility and imaging. We are looking for new team members to support us in providing high standards of service to our clients and support pets at every step of the journey. You would be joining a team who values hard work, enjoys a giggle, loves to share a sweet treat, has a book club, as well as providing a healthy culture of wellbeing and who focuses on staff development.

About CVS Vets

Joining a CVS Vets-owned practice is more than just starting a job—it's the beginning of a rewarding career with one of the UK's leading veterinary groups.

Our mission is simple yet meaningful: to provide the best possible care for animals, and this dedication guides everything we do.

With a network of over 500 practices and more than 8,000 devoted professionals, you'll become part of a supportive community focused on one goal: putting pets first.

If you're looking for a role where your skills truly matter and your future is bright with possibilities, CVS Vets is the perfect place for you.

About The Role

• Manage Communication: Handle incoming calls and schedule appointments efficiently


• Inquiries Resolution: Respond to queries via phone, email, and in-person interactions with professionalism


• Client Reception: Greet and register new clients, ensuring a warm welcome


• Insurance Management: Process and manage insurance forms adeptly


• Medication Distribution: Dispense medications as required


• Financial Transactions: Process payments accurately and efficiently


• Emotional Support: Provide empathy and understanding to clients during distressing times, while maintaining professionalism


• System Utilisation: Organise patients using the in-house system efficiently


• Inter-practice Communication: Liaise with veterinary practices to address patient needs and queries


• Debt and Refund Management: Make necessary phone calls regarding debts, belongings, and refunds


• Client Care: Above all, ensure that every client feels welcomed and valued at our practice

Who We're Looking For

• Previous experience as a Receptionist is a must; experience in a veterinary setting is a bonus!


• Resilience and the ability to handle emotional situations with grace


• Strong communication skills paired with genuine empathy


• Outstanding customer service skills and experience with the public


• Positive attitude and superior teamwork abilities


• Proficiency in Microsoft Office and database systems

Our Offer To You

• Salary aligned with the National Minimum Wage


• Five weeks' annual leave (pro rata) per annum, plus bank holidays


• Long Service Award – employees receive an extra day of annual leave for each year of service (up to 5 additional days)


• Staff discount scheme on Veterinary bills and care


• Staff discount on Animed Direct, our online dispensary, where you can benefit from discounts on pet medicines, products and food


• Employee Assistance Programme for confidential wellbeing support


• And lots more, as part of our commitment to help you feel recognised, supported and appreciated!

For a full list of what we offer, click here:

Our innovative Receptionist Careers Pathway offers a clear, structured path to develop your skills and grow within CVS. With a range of courses, you'll gain the knowledge and confidence to deliver top-tier client service and advance your career with us.

CVS is dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best.

We're committed to building a workforce that reflects the diverse communities we serve.

Please note: We can only accept applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria.