Vet Receptionist: Caring Client Support & Clinic Admin

CVS Group UK; Greater London; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Five weeks’ annual leave

Long Service Award

Staff discount on veterinary bills

Staff discount Animed Direct

Employee Assistance Programme

Job summary

CVS Vets is seeking a Veterinary Receptionist at our Phoenix Hub locations in Camberley, Sandhurst, Normandy and Godalming. The role is permanent, full-time, with hours from 08:30 to 19:00 on weekdays and 08:30 to 16:00 on Saturdays, totaling 41.75 hours per week.

You will greet clients, manage appointments, process payments, and support pets and clients throughout their journey. We value empathy, strong communication, and a positive team spirit, along with proficient use of Microsoft Office and

Qualifications

• Previous experience as a Receptionist is a must; experience in a veterinary setting is a bonus.
• Resilience and the ability to handle emotional situations with grace.
• Strong communication skills paired with genuine empathy.
• Outstanding customer service skills and experience with the public.
• Positive attitude and superior teamwork abilities.
• Proficiency in Microsoft Office and database systems.

Responsibilities

• Handle incoming calls and schedule appointments efficiently.
• Respond to queries via phone, email, and in-person interactions with professionalism.
• Greet and register new clients, ensuring a warm welcome.
• Process and manage insurance forms adeptly.
• Dispense medications as required.
• Process payments accurately and efficiently.
• Provide empathy and understanding to clients during distressing times, while maintaining professionalism.
• Organise patients using the in-house system efficiently.
• Liaise with veterinary practices to address patient needs and queries.

Skills

Reception experience

Empathy

Customer service

Excellent communication

Microsoft Office

Tools

Microsoft Office

Database systems

Job description

CVS Vets is seeking a Veterinary Receptionist at our Phoenix Hub locations in Camberley, Sandhurst, Normandy and Godalming. The role is permanent, full-time, with hours from 08:30 to 19:00 on weekdays and 08:30 to 16:00 on Saturdays, totaling 41.75 hours per week.

You will greet clients, manage appointments, process payments, and support pets and clients throughout their journey. We value empathy, strong communication, and a positive team spirit, along with proficient use of Microsoft Office and