Veterinary Receptionist (Part-Time)

VC Evidensia UK; High Wycombe; Hybrid; GBP 19,000 - 23,000; Part time

Job summary

Crossroads Vets in High Wycombe is seeking a part-time Receptionist to join our friendly team. You’ll be the first point of contact for clients, delivering a welcoming, professional and compassionate experience while supporting appointment scheduling and client communications.

Working 15 hours per week, mainly Fridays with flexibility the rest of the week, you’ll manage the clinic calendar, answer inquiries, maintain patient records and process payments, contributing to a positive client and

Qualifications

• Experience in a customer-facing role with strong service focus.
• Excellent communication and a welcoming manner.
• Ability to multitask in a busy environment.
• Collaborative approach and willingness to learn.

Responsibilities

• Greet clients and their pets upon arrival, ensuring a friendly and professional atmosphere.
• Schedule appointments and manage the clinic's calendar efficiently.
• Answer phone calls and respond to inquiries regarding services, treatments, and general pet care information.
• Maintain accurate patient records, including medical histories and laboratory results.
• Process payments and manage billing inquiries with attention to detail.
• Ensure the reception area is clean, organised, and stocked with necessary supplies.
• Provide support during busy periods by helping with client communications and follow-ups.

Skills

Customer service

Communication skills

Teamwork

Organised

Job description

Crossroads Vets - High Wycombe, South East

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We are seeking an organised, personable Receptionist to join our team at Crossroads Vets on a part-time permanent basis.

Crossroads Veterinary Practice is a thriving three-site small animal practice serving High Wycombe, Hazlemere and Watlington. We’re looking for an experienced Veterinary Surgeon who enjoys variety, autonomy and strong clinical backing. Your time will be split mainly between High Wycombe and your nearest branch, with occasional cover across all sites. Branch work is sole charge, with a supportive wider team always just a phone call away.

High Wycombe is a vibrant market town offering countryside charm alongside excellent transport links to London, Oxford and the Chilterns. With great shops, restaurants, green spaces and scenic walks nearby, it’s an ideal location for those wanting balance, connectivity and quality of life.

How You’ll Make a Difference

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.

You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

Working Pattern

• 15 hours per week, permanently Fridays, with flexibility the rest of the week, possible overtime occassionally.

Key Responsibilities

You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

• Greet clients and their pets upon arrival, ensuring a friendly and professional atmosphere Schedule appointments and manage the clinic's calendar efficiently.
• Answer phone calls and respond to inquiries regarding services, treatments, and general pet care information.
• Maintain accurate patient records, including medical histories and laboratory results.
• Process payments and manage billing inquiries with attention to detail.
• Ensure the reception area is clean, organised, and stocked with necessary supplies.
• Provide support during busy periods by helping with client communications and follow-ups.

You Might Be a Great Fit If...

You are a friendly, organized and customer-focused individual who enjoys working as part of a team. You’ll bring:

• Excellent communication skills and a professional, welcoming manner
• Experience in a customer-facing role, with a strong focus on service and attention to detail
• The ability to manage multiple tasks effectively in a busy environment
• A collaborative approach and willingness to support colleagues
• A proactive attitude, with openness to feedback and learning

How We’ll Support You

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:

• A key client-facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values-led culture focused on care, community and continuous improvement

What We Offer Our Team

• 6.6 weeks' annual leave plus your birthday off FTE
• Increasing holiday allowance based on length of service
• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
• Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work salary sacrifice schemes, subject to eligibility criteria
• Learning and development opportunities via the inspiring vet care Academy
• Discounted veterinary care
• Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

Crossroads Vets - High Wycombe

54 West Wycombe Road, High Wycombe, HP11 2LP, United Kingdom