Veterinary Receptionist (FTC)

IVC Evidensia Group; Evesham; Remote; GBP 19,000 - 23,000; Full time

Benefits offered by this job

6.6 weeks' annual leave plus birthday

Birthday off

Enhanced family-friendly policies

Healthcare Cash Plan

Cycle to Work scheme

Learning and development opportunities

Discounted veterinary care

Green Cars salary sacrifice

Job summary

de Montfort Vets - Evesham is seeking a personable Receptionist for a full-time fixed-term role of 9 months. You will be the first point of contact for clients, handling appointments, payments, and client communications to deliver a welcoming and professional experience.

The practice supports a collaborative team in a scenic Worcestershire setting. The role requires excellent communication, a friendly, organised approach, and the ability to multitask in a busy clinic environment.

Qualifications

• Friendly, organised and customer-focused individual.
• Experience in a customer-facing role with emphasis on service.
• Ability to manage multiple tasks in a busy environment.

Responsibilities

• Greeting clients
• Registering clients
• Making appointments
• Taking payments
• Dispensing medication
• Managing incoming emails and promoting health plans

Skills

Excellent communication

Customer-facing

Friendly and organised

Team player

Multitasking

Job description

de Montfort Vets - Evesham, West Midlands

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We are seeking an organised, personable Receptionist to join our team at De Montfort Vetson a full-time fixed-term basis for 9 months.

De Montfort Vets is a thriving small animal practice located in the picturesque Worcestershire countryside. Our practice is committed to delivering outstanding patient care while ensuring a seamless and compassionate client experience. We have a dedicated team of 5 vets, 12 nurses, and 4 support staff who work together to provide the highest level of care for our patients.

Situated in the charming market town of Evesham, we are surrounded by beautiful landscapes, riverside walks, and classic Cotswold villages perfect for afternoon tea. With great local amenities, proximity to vibrant towns such as Worcester, Stratford, and Cheltenham, and a quick train link to London, Evesham is an ideal location to both live and work.

How You’ll Make a Difference

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.

You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

Working Pattern

• 40 hours per week.
• Earlies and lates (mixture) 1 Sat in 3

Key Responsibilities

Your role will include:

• Greeting clients
• Registering clients
• Making appointments
• Taking payments
• Dispensing medication
• Managing incoming emails and promoting our preventative health plans

You Might Be a Great Fit If...

You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:

• Excellent communication skills and a professional, welcoming manner
• Experience in a customer-facing role, with a strong focus on service and attention to detail
• The ability to manage multiple tasks effectively in a busy environment
• A collaborative approach and willingness to support colleagues
• A proactive attitude, with openness to feedback and learning

How We’ll Support You

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:

• A key client-facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values-led culture focused on care, community and continuous improvement

What We Offer Our Team

• 6.6 weeks' annual leave plus your birthday off
• Increasing holiday allowance based on length of service
• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
• Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work salary sacrifice schemes, subject to eligibility criteria
• Learning and development opportunities via the inspiring vet care Academy
• Discounted veterinary care
• Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

de Montfort Vets - Evesham

44 Merstow Green, Evesham, WR11 4BH, United Kingdom