Veterinary Receptionist & Client Care Specialist

VetPartners Australia Pty; England; On-site; AUD 30,000 - 39,000; Full time

Benefits offered by this job

Training & career development

Supportive team environment

VetPartners group opportunities

Job summary

Vetcall Ashmore is seeking a warm, organised Full-Time Fixed-Term Receptionist to join our Client Care team in a busy veterinary hospital alongside seven veterinarians and seven nurses. This role focuses on delivering exceptional client service, coordinating appointments, handling payments, and maintaining high standards of care and records.

The fixed-term contract runs from 19 October 2026 to 21 July 2027, with a potential transition to permanent for the right candidate and a weekend

Qualifications

• Certificate II in Animal Studies or equivalent qualification required.
• Experience in a direct client facing role in veterinary or medical environment is desirable.

Responsibilities

• Support clients throughout their veterinary journey.
• Coordinate appointment books and scheduling software.
• Engage and educate clients on services and wellness programs.
• Manage estimates, invoicing and payment options.
• Maintain records in accordance with privacy standards.
• Ensure reception and waiting area is clean and well presented.

Education

Certificate II in Animal Studies

Job description

Vetcall Ashmore is seeking a warm, organised Full-Time Fixed-Term Receptionist to join our Client Care team in a busy veterinary hospital alongside seven veterinarians and seven nurses. This role focuses on delivering exceptional client service, coordinating appointments, handling payments, and maintaining high standards of care and records.

The fixed-term contract runs from 19 October 2026 to 21 July 2027, with a potential transition to permanent for the right candidate and a weekend