Veterinary Receptionist/ Client Care Advisor

Vets for Pets; Preston; On-site; GBP 18,000 - 19,000; Part time

Benefits offered by this job

Discounts at Vet Group and Pets atHome

Pension

Holiday allowance

In-house career development

Job summary

Preston Vets for Pets is seeking a receptionist to be the welcoming face for clients and their pets. You will provide guidance on our services, handle in-person, email and phone inquiries, and ensure a smooth reception area experience.

Strong computer literacy and the ability to use our online booking system are essential. The role is part-time (25 hours per week, Saturdays included) with an increase to 29 hours from January 2026.

Qualifications

• Previous receptionist experience is desirable.
• Previous client facing experience is essential.

Responsibilities

• Greet clients and their pets on arrival, offering guidance and support.
• Manage payments and upcoming bookings with confidence using the online booking system.
• Coordinate day-to-day practice routines and ensure smooth workflow of the reception area.

Skills

Customer service

Multi-channel communication

Computer literacy

Cash handling

Tools

Online booking system

Job description

If you enjoy providing great service and working in a team, we have just the opportunity for you at Preston Vets for Pets.

What your typical day will look like

• Your focus is to provide an exceptional service to our clients and the best care possible to their pets, providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.
• Your great client service during a client's visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.
• You will greet each client and offer support, guidance and expertise, managing payments and future bookings confidently. Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.
• You will need to be able to handle multiple streams of communication (in-person, email, telephone and digital practice) and have good organisation and prioritisation skills.

This role is a part time, 25 hours per week, including Saturday shifts, increasing to 29 hours in January 2026. Please note, this role does not offer progression into a clinical position.

Previous experience working as a receptionist is desirable, previous client facing experience is essential.

The attributes required

• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
• You are calm, attentive and always focus on the clients' needs.
• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy's first visit to the vet.
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference. Previous experience would be beneficial but not essential.

Benefits

In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension and holiday allowance. The salary role this from is £12.71 to £13.20 per hour dependant on experience.

Location: PR2 2YN

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!