Veterinary Receptionist

Vets for Pets; Christchurch; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

20% discount at the Vet Group, Pets at

access to discounts and cashbacks

in-house career development_opportuni-

Job summary

Poole Vets for Pets is seeking a friendly front desk team member to welcome clients and their pets. You will guide clients, handle payments, and manage bookings, contributing to a smooth, positive visit.

The role is part-time, with Saturdays on a 1 in 4 or 2 in 4 rotation, and opportunities for additional hours in the future. Previous veterinary experience is preferred but not essential.

Qualifications

• Role similar to front desk receptionist in vet practice.
• Strong customer service and communication skills required.
• Familiarity with booking and payments is helpful.

Responsibilities

• Greet clients and their pets at arrival.
• Provide guidance on services and available options.
• Handle payments and future bookings confidently.
• Coordinate day-to-day practice routines using the booking system.

Skills

Customer service

Communication

Teamwork

Computer literacy

Tools

Booking system

Job description

Looking for a role where great teamwork, outstanding client service, and a positive workplace culture come together? At Poole Vets for Pets, we're searching for someone who brings enthusiasm, dedication, and a genuine passion for pet care to our friendly team.

What your typical day will look like

Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success. Your great client service during a client’s visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit. You will greet each client and offer support, guidance, and expertise, managing payments and future bookings confidently. Coordinating the smooth running of the day-to-day routines of the practice will be done using our booking system, so computer literacy is essential.

This is a part time role working 1 in 4 or 2 in 4 Saturdays 8:30am-4:00pm (30 min lunch) possibility for additional hours in the future.

The attributes required:

• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
• You are calm, attentive, and always focus on the clients’ needs.
• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet.
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.
• Previous veterinary experience would be preferrable but not essential

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

Benefits

• 20% discount at the Vet Group, Pets at Home and the Groom Room
• access to discounts and cashbacks
• in-house career development opportunities
• pension and holiday allowance

“We want our colleagues to be as diverse as our clients. Our teams are inclusive and celebrate difference so if you meet our role requirements, we’d love to hear from you.”

Location

BH14 0AE

Pets just see people. They aren’t biased and they don’t discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you.