Veterinary Receptionist

Vets for Pets; Nuneaton; Presencial; GBP 14 000 - 17 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Vet Group discount

Pets at Home discount

Groom Room discount

Discounts & cashbacks

Career development

Pension & holidays

Resumo da oferta

Vets for Pets in Nuneaton is looking for a friendly Client Care Advisor to join our team. You will be the welcoming face for clients and their pets, linking them with the clinical team and guiding them through services and bookings.

Your role includes managing payments and coordinating the day-to-day running of the practice using our online booking system. This full-time position offers 40 hours per week, including one in three Saturdays, with both early and late shifts.

Qualificações

• Greet clients and provide guidance on practice services.
• Calm, attentive service focused on client needs.
• Comfort clients during difficult news and celebrate pets' visits.
• Willing to work early/late shifts including Saturdays.
• Ability to manage payments and bookings using the online system.

Responsabilidades

• Greet clients and assist with inquiries.
• Process payments and manage bookings.
• Coordinate day-to-day duties using the online booking system.
• Support clinical team through excellent client service.
• Foster welcoming atmosphere in the practice.

Conhecimentos

Customer service

Communication

Team player

Computer literacy

Pet care knowledge

Ferramentas

POS system

Online booking

Descrição da oferta de emprego

If you enjoy providing great service and working in a team, we have just the opportunity for you at our Nuneaton practice to join our team as a Client Care Advisor.

What your typical day will look like

Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.

Your great client service during a client’s visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.

You will greet each client and offer support, guidance and expertise, managing payments and future bookings confidently. Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.

This is a full time role working 40 hours per week, including 1 in 3 Saturdays. This role will include working both early and late shifts. Part time applicants also considered.

The attributes required

• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
• You are calm, attentive and always focus on the clients’ needs.
• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet.
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

Benefits

• In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension and holiday allowance. The salary for this role is national minimum wage.

Location

CV11 4HR

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!