Veterinary Receptionist

Medivet; Weymouth; On-site; GBP 20,000 - 24,000; Full time

Job summary

Join a passionate team at a leading veterinary care provider where your love for animals and exceptional customer service skills can shine. This role is integral to creating a welcoming atmosphere for clients and their pets, ensuring smooth operations at the reception. You'll be responsible for managing appointments, processing payments, and providing support in a caring environment. If you're organized, calm under pressure, and eager to make a difference in the lives of animals and their owners, this is the perfect opportunity for you to thrive in a supportive and dynamic workplace.

Benefits

Health cash plan

Life Assurance

24-hour counselling access

31 days’ annual leave

Additional paid leave

Interest-free Season Ticket Loan

Cycle to Work scheme

Discounts on products and services

Qualifications

• Excellent client facing and reception skills are essential.
• Experience in administration and managing payments is required.

Responsibilities

• Manage reception duties and ensure a welcoming environment.
• Handle appointment scheduling and client interactions effectively.

Skills

Client facing skills

Reception skills

Teamwork

Client care skills

Numeracy skills

Administration skills

Veterinary receptionist experience

Social media management

Tools

Online appointment booking systems

Job description

Calling all animal lovers! Do you love spending time with animals as much as you do with customers?

This is an opportunity to make a real difference to every pet and every client - yours will be the first face to greet them after all. As well as looking after the reception area and ensuring a great welcome for our clients, you’ll be handling payments, processing repeat prescription requests and managing appointments. You’ll need to be organised, friendly and calm in an emergency, with great customer skills and a genuine love of animals.

This is based at the Weymouth practice, with 1:4 Sundays at the Dorchester 24 hour practice.

This role will be National Living Wage if you're aged 21 or over. National Minimum Wage if you're aged under 21.

If this sounds like you, click Apply – our friendly team is looking forward to meeting you!

Benefits:

• Health cash plan from day one (covering dental, physio and optical services) with 24/7 Private GP Service.
• Life Assurance 3 x salary.
• Access to 24-hour counselling by phone or in person should you feel you need support.
• 31 days’ annual leave (including Bank Holidays) rising to 36 with length of service.
• An additional ‘Day for You’, a paid day’s leave for you to use as you wish.
• Interest free Season Ticket Loan.
• Cycle to Work scheme.
• Discounts on Medivet products and services.

Role Accountabilities:

Exceptional care is at the heart of everything we do at Medivet. That’s the care for our patients, our clients and for each other – we really want to make a positive difference through every interaction we have.

In this role you will:

• Ensure the practice is ready for opening and closing, managing tills and card machines, alarms, voicemail, and systems.
• Triage the impact of any emergency appointments, contacting clients to arrange an alternative appointment where necessary.
• Manage the practice diary to ensure appointment availability is aligned to best practice and available skillset.
• Ensure appointment slots are available for clients to book online.
• Carry out reception duties, greeting clients on arrival, and updating records.
• Process any repeat prescription order requests.
• Be an advocate of the Medivet Healthcare Plan, and complete relevant sign-up documentation with clients.
• Ensure online practice information is up to date, with accurate opening hours and current colleagues.

Your Skills and Experience:

• Excellent client facing and reception skills.
• Experience of working as part of a team and building positive working relationships.
• Client care skills, with the ability to remain calm under pressure and be diplomatic when needed.
• Able to prioritise a range of tasks and own workload.
• Good numeracy skills, with the ability to manage payments and cash up.
• Experience in using online appointment booking systems.
• Administration skills and experience.
• Trustworthy and responsible.
• Previous veterinary receptionist experience.
• Social media/website content management.

About Us:

Medivet is a leading veterinary care provider, with practices across the UK including a number of 24-hour veterinary centres and referral centres. We also have a growing presence overseas with practices in France, Germany and Spain.

We’re proud to support a large, connected and growing community of colleagues who provide exceptional care that’s always there. That’s more than a strapline for us, we truly believe every interaction we have matters and that we can make a real difference. This is as true for our colleagues as it is for our patients and clients. Being part of Medivet means being part of a forward-thinking and caring environment with the very best equipment and treatment options available, and the very best treatment for you as a valued member of the team.

This is the home of talented people like you who want to stand out in their field and whose compassion for animals goes way beyond their job. Join us and be part of our exciting plans for the future.

Why work here?

Medivet is a family of passionate, supportive and thoughtful veterinary professionals. We work as one team to support each other, grow the business, and make sure every pet receives the very best care.

Get In Touch

Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.