Veterinary Receptionist

Mvsvets; Southampton; On-site; GBP 15,000 - 22,000; Full time

Job summary

A leading veterinary service provider is seeking a passionate Veterinary Receptionist for their Totton branch. This role involves managing client interactions, supporting vets, and delivering excellent customer service in a welcoming environment. The ideal candidate will possess strong empathy, communication skills, and previous receptionist experience.

Benefits

Generous annual leave entitlement of 5 weeks

Staff discount scheme on veterinary bills

Employee Assistance Programme

Qualifications

• Previous Receptionist experience is essential, veterinary experience is a plus.
• Excellent communicator with strong empathy.
• Resilient and able to cope with distressing situations.

Responsibilities

• Answering phones and booking appointments.
• Assisting the Vet with animal handling tasks.
• Providing a warm and welcoming experience to clients.

Skills

Communication

Empathy

Customer Service

Teamwork

Tools

Microsoft Office

Job description

Are you passionate about making pets a priority? Here at CVS, so are we!

We are seeking anenthusiastic individual with a passion for animals to join us as a Veterinary Receptionist at Seadown Totton Surgery.

Location: This role is mainly basedat our Totton branch, where there will only be one Receptionist on shift at a time, but there will be a requirement to also cover at our site in Hythe.

Contract:Permanent

Hours:23.2 hours per week

Shift Pattern:

Tuesday - 08:30-14:00 (Hythe)

Wednesday - 13:30-18:30 (Totton)

Thursday - 13:30-19:30 (Hythe)

Friday - 08:30-13:30 (Totton)

Saturday - 08:30-17:30 (30-minute unpaid lunch break) on a rolling 1 in 5 week basis at Hythe

About CVS:

CVS Group plc is one of the largest integrated veterinary services providers in the UK encompassing four main business areas; our veterinary practices, diagnostic laboratories, pet crematoria and e-commerce division.

Our success is derived from the passion our people have for animals and for making pets a priority, it's what is at the heart of our work, every day.

Take a lookat our short film to recognise the remarkable work that our Vets, Nurses, Care Assistants and Receptionists do on the front line every day in the UK:CVS Ode to Veterinary Professionals

About the role:

This Receptionist position provides the below opportunities to be more hands on and involved with the patients;

There is a requirement to support/assist the Vet with animal handling; e.g. for blood samples, vaccines and euthanasia appointments etc.

• Aiding/assisting clients with weighing their animals
• Assisting the Vet in some consults with animal handling
• With Totton being a small branch practice, with one consulting room, it can often mean that the team get to know clients (and patients) better

Further day-to-day duties of the role will include:

• Answering phones and booking appointments
• Responding to queries via phone, in person and email
• Registering new clients
• Completing insurance forms
• Dispensing medications
• Taking payments
• And most importantly; providing a warm and welcoming experience to our clients arriving at the practice

What we're looking for in our Veterinary Receptionist:

• Previous Receptionist experience is essential, veterinary experience is a plus!
• Resilient with the ability to cope with potentially distressing and emotional situations
• An excellent communicator with strong empathy
• Excellent customer service skills and experience in dealing with members of the public
• A positive attitude and excellent teamwork skills
• Proficiency in Microsoft Office and other database management and operating systems

What we can offer you:

We know that benefits are key and that your personal benefits priorities will differ from others, so please see some of what we offer below:

• Salary in line with the National Living Wage (as of 1 April 2025)
• Generous annual leave entitlement of 5 weeks per year plus Bank Holidays (pro rata)
• Supportive and collaborative team environment
• Staff discount scheme on Veterinary bills and products
• Employee Assistance Programme and access to over 400 Mental Health First-Aiders
• and lots more!

Or, if easier, you can find a full list by clicking here: CVS Employee Benefits- what we can offer you!

Unfortunately, we are unable to accept and progress applications from candidates without the Right to Work in the UK as we cannot provide visa sponsorship, due to our clinical support roles not meeting the criteria set out by the Home Office to be eligible.

CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best.

We are alsodetermined to build a workforce that is more representative of our diverse communities and the people we provide our services to.

To apply for this position please click 'Apply Now