Veterinary Receptionist

IVC Evidensia; West of England; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Healthcare benefits

Birthday leave

Pension scheme

Discounted veterinary care

Cycle to Work scheme

Job summary

inspiring vet care at Zetland Vets in the West of England area is seeking a Receptionist to join on a full-time permanent basis. You will be part of an excellent team and help deliver a welcoming, professional and compassionate experience for clients and their pets.

You’ll manage appointments, handle enquiries, support client communications and work closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

Qualifications

• Experience in a customer-facing role with a focus on service and detail.
• Friendly, organised and able to work as part of a team.
• Strong communication skills and professional demeanour.

Responsibilities

• Welcoming clients and their pets in a professional and friendly manner.
• Managing front-of-house and dispensing medications as required.
• Booking appointments and preparing paperwork for Vets in advance.
• Entering information into patient records accurately and promptly.
• Attending training events to maintain knowledge for the role.
• Keeping waiting areas, consult rooms and offices stocked and clean.
• Taking payments and processing daily banking; some sole charge.
• Assisting vets and nurses as needed and handling general admin tasks.

Skills

Customer service

Front-of-house

Communication

Multitasking

Teamwork

Job description

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We are seeking an organised, personable Receptionist to join our team at Zetland Vets on a full-time permanent basis.

If successful in your application, you will be working as part of an excellent team and get to enjoy being part of the process of helping animals and their owners. Zetland Vets (part of inspiring vet care) provides a supportive and friendly environment to work where your own goals and professional growth will be actively supported and encouraged.

How You’ll Make a Difference

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.

You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

Working Pattern

We are looking for two new team members to work 40 hours per week, covering a mix of shifts between 8am-8pm Monday to Friday and Saturday 8.30am-5pm on a 1:4 rota.

Key Responsibilities

• Welcoming clients and their pets in a professional and friendly manner
• Managing front-of-house
• Dispensing medications
• Booking appointments
• Getting paperwork ready in advance for the Vets
• Attending training events to maintain knowledge and awareness required for this role
• Keeping waiting areas, consulting rooms and offices stocked and clean
• Entering information onto patient record systems accurately and in a timely manner
• Assisting the vets and nurses as and when required
• Registering new clients and explaining our services and offers
• Taking payments and processing daily banking
• Some sole charge
• Any other administrative tasks

You Might Be a Great Fit If...

You are a friendly, organised and customer-focused individual who enjoys working as part of a team.

You’ll bring:

• Excellent communication skills and a professional, welcoming manner
• Experience in a customer-facing role, with a strong focus on service and attention to detail
• The ability to manage multiple tasks effectively in a busy environment
• A collaborative approach and willingness to support colleagues
• A proactive attitude, with openness to feedback and learning

How We’ll Support You

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:

• A key client-facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values-led culture focused on care, community and continuous improvement

What We Offer Our Team

• 6.6 weeks' annual leave plus your birthday off
• Increasing holiday allowance based on length of service
• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
• Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work salary sacrifice schemes, subject to eligibility criteria
• Learning and development opportunities via the inspiring vet care Academy
• Pension scheme
• Discounted veterinary care
• Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

£0 - £26,528.32 a year

Up to £26,528.32 per annum

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.