Veterinary Receptionist

Vets for Pets; Stoke-on-Trent; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading veterinary service organization is seeking a part-time Veterinary Receptionist to join their supportive team at the Stoke Festival Park practice. The ideal candidate will have excellent communication skills and a passion for client service, ensuring a welcoming environment for clients and their pets. Responsibilities include greeting clients, managing appointments, and providing expert support to ensure a positive experience during their visits.

Benefits

20% discount at Vet Group

In-house career development opportunities

Pension

Holiday allowance

Qualifications

• Passionate about delivering outstanding client service and pet care.
• Calm, attentive, and focused on clients’ needs.
• Enthusiastic and driven, with a love of pets.

Responsibilities

• Greet clients and manage bookings and payments.
• Provide expert support for a smooth client experience.
• Act as a vital link between clients and the clinical team.

Skills

Strong communication skills

Relationship-building

Computer literacy

Job description

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Job Description

If you enjoy providing great service and working in a team, we have just the opportunity for you at our Stoke Festival Park Vets4Pets practice.

Job Description

If you enjoy providing great service and working in a team, we have just the opportunity for you at our Stoke Festival Park Vets4Pets practice.

What Your Typical Day Will Look Like

Our caring and supportive practice is led by dedicated partner Craig, who has over 20 years' experience within the industry, with the last 11 years dedicated to running this practice. Join our growing practice and become a valued member of our team, which consists of 2 Vets, 3 RVNs, 2 SVNs and 3 Receptionists.

We're looking for someone passionate about delivering outstanding client service and pet care. You'll be the vital link between clients and our clinical team, ensuring every visit is smooth and welcoming.

From greeting clients to managing bookings and payments, you'll provide expert support and ensure a great experience. Strong communication skills, relationship-building, and computer literacy are essential for this role.

This is a Part Time role working 30 hours per week across 3 days. This will be working both early and late shifts. Please note some weekend work will be required. We are open to considering Full Time hours for the right candidate.

The Attributes Required

• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
• You are calm, attentive, and always focus on the clients’ needs.
• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet.
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.
  
  
  

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

Benefits

In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension, and holiday allowance. The starting salary for this role is £12.21 per hour.

We want our colleagues to be as diverse as our clients. Our teams are inclusive and celebrate difference so if you meet our role requirements, we’d love to hear from you.

Location: ST1 5NZ

Pets just see people. They aren’t biased and they don’t discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Health Care Provider

• Industries

  Veterinary Services

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