Weekend Veterinary Receptionist

British Veterinary Association; Bath; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking enthusiastic Veterinary Receptionists to join their dedicated team in Bath. This role offers a unique opportunity to make a difference in a busy veterinary environment while providing exceptional customer service. You will be responsible for managing client interactions, appointment bookings, and various administrative tasks, all while working in a supportive and friendly atmosphere. With flexible shift patterns and a commitment to employee wellbeing, this position promises to be both rewarding and versatile. Join a team that values both client and animal care, and take the next step in your career in a fulfilling veterinary setting.

Benefits

6.6 weeks annual leave

Birthday leave

Enhanced family-friendly policies

Cycle to work scheme

Employee wellbeing initiatives

Learning and development opportunities

Discounted staff pet care

Pension scheme

Pawsome Benefits - discounts with retailers

Qualifications

• Experience in customer service roles is essential.
• Strong administrative and computer skills are required.

Responsibilities

• Greet clients and manage appointment bookings professionally.
• Handle administrative tasks and manage payments.

Skills

Customer Service

Administrative Skills

Communication Skills

Multitasking

Computer Skills

Job description

We are looking for friendly and enthusiastic Veterinary Receptionists to join our team at Bath Vets! If you have a passion for customer service, experience in a reception or administration role, and are keen to make a difference in a busy veterinary environment, we'd love to hear from you. We have several exciting positions available that can accommodate all shift patterns across all our fantastic branches. Flexibility to commute between our sites is essential.

In this role, you will be responsible for greeting and interacting with clients in a welcoming and professional manner, ensuring that every visit is a positive experience. You will manage appointment bookings, handle queries, and take payments, while also dispensing medication and assisting with general administrative tasks. Additionally, you will be required to handle account queries, chase outstanding debt, and manage payments, as well as complete end-of-day banking and monitor petty cash records. You will also support the team with any other administrative tasks as required by the Hospital Manager, Practice Manager, or Clinical Directors.

Why Bath Vet Group?

You will have the opportunity to be part of a dedicated and friendly team that prioritizes both client and animal care. We offer a supportive working environment with excellent benefits. This is a busy, rewarding, and versatile role where you'll have the chance to grow and thrive in a veterinary setting.

The perfect fit

We are seeking candidates with previous experience in customer service roles. You should possess strong administrative and computer skills and be able to multitask and stay calm under pressure in a fast-paced setting. We're looking for someone who is a professional and confident communicator, able to interact seamlessly with both clients and colleagues. Flexibility to travel between our branches in Bath, Melksham, and Keynsham is essential, as you will be working across all our locations.

Working Hours

We are flexible and can accommodate a variety of shift patterns, whether you are looking for 28 hours per week or 7.5! Your rota will cover a variety of shifts between 7:30 am and 7 pm, including weekend work. Rotas will be released at least one month in advance.

In addition to a competitive salary, you will benefit from:

1. 6.6 weeks annual leave
2. Additional annual leave for your birthday which will be added to your holiday allowance
3. Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
4. Cycle to work scheme
5. Initiatives focused on employee wellbeing
6. Non-accidental injury support
7. Learning and development opportunities via the IVC Evidensia Academy
8. Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
9. Pension scheme
10. Discounted staff pet care