Veterinary Receptionist

Vet Record Careers; Reading; On-site; GBP 20,000 - 25,000; Full time

Job summary

Castle Vets, an established small animal hospital in Reading, seeks a Veterinary Receptionist dedicated to excellent customer service and animal care. This full-time role involves a variety of reception duties, fostering a compassionate environment for both clients and their pets. Join a supportive team that prioritizes professional development and employee wellbeing, with attractive benefits including enhanced annual leave and pest care discounts.

Benefits

6.6 weeks annual leave

Additional leave for your birthday

Enhanced family-friendly policies

Learning and development opportunities

Discounted staff pet care

Pension scheme

Cycle to work scheme

Pawsome Benefits for shopping discounts

Qualifications

• Friendly and proactive individual with a passion for animals.
• Experience in managing reception duties.
• Ability to remain calm in high-pressure situations.

Responsibilities

• Welcoming clients and their pets in a professional manner.
• Managing phone calls and appointment bookings.
• Processing insurance claims and maintaining accurate records.

Skills

Customer Service

Organisational Skills

Compassion

Communication

Job description

Are you a friendly, organised, and proactive individual seeking a rewarding full-time role that combines your passion for animals with exceptional customer service? Castle Vets, a well-established small animal hospital in Reading, is looking for a Veterinary Receptionist to join our dedicated team.

What You'll Be Doing

• Welcoming clients and their pets in a warm, professional manner
• Managing reception duties such as phone calls, appointment bookings, and general inquiries
• Processing insurance claims and pet health club memberships
• Keeping client records accurate and up-to-date
• Supporting the veterinary team with administrative tasks away from the front desk
• Remaining calm and compassionate in high-pressure or emotional situations
  
  

About Us

Castle Vets is a trusted small animal veterinary hospital providing high standards of patient care. We're proud to hold hospital status along with Gold Cat Friendly and Silver Rabbit Friendly accreditations. Our modern facilities include a CT scanner, digital and dental X-ray, ultrasound, and endoscopy.

You'll be joining a collaborative, supportive, and friendly team that values compassion, professionalism, and excellent service for both clients and their pets.

Shift pattern

This is a full-time, permanent position offering between 30 to 40 hours per week across 5 days, with shifts scheduled between 8:00 am and 7:00 pm, Monday to Friday. In addition, the role includes working 1 in 4 Saturday mornings from 8:00 am to 1:30 pm.

In addition to a competitive salary, you will benefit from:

• 6.6 weeks annual leave
• Additional annual leave for your birthday which will be added to your holiday allowance
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
• Pension scheme
• Discounted staff pet care