Veterinary Receptionist

British Veterinary Association; Reading; On-site; GBP 20,000 - 25,000; Full time

Job summary

A well-established small animal hospital in Reading is seeking a Veterinary Receptionist to provide exceptional customer service and support their veterinary team. The role includes managing reception duties and assisting clients in a compassionate manner. The position offers a full-time schedule with excellent benefits, fostering a supportive and collaborative team environment.

Benefits

6.6 weeks annual leave

Cycle to work scheme

Pension scheme

Discounted staff pet care

Employee wellbeing initiatives

Continued learning and development opportunities

Enhanced family-friendly policies

Pawsome Benefits - discounts with retailers

Qualifications

• Friendly, organised, and proactive individual.
• Experience in a customer-facing role is beneficial.

Responsibilities

• Welcoming clients and their pets in a warm, professional manner.
• Managing reception duties such as phone calls and appointment bookings.
• Processing insurance claims and keeping client records accurate.

Skills

Customer Service

Organisational Skills

Compassion

Problem-Solving

Job description

View more categories View less categories Category Companion / Small animal Sector Practice Role Management / Administration

Are you a friendly, organised, and proactive individual seeking a rewarding full-time role that combines your passion for animals with exceptional customer service? Castle Vets, a well-established small animal hospital in Reading, is looking for a Veterinary Receptionist to join our dedicated team.

What You'll Be Doing:

1. Welcoming clients and their pets in a warm, professional manner
2. Managing reception duties such as phone calls, appointment bookings, and general inquiries
3. Processing insurance claims and pet health club memberships
4. Keeping client records accurate and up-to-date
5. Supporting the veterinary team with administrative tasks away from the front desk
6. Remaining calm and compassionate in high-pressure or emotional situations

About Us

Castle Vets is a trusted small animal veterinary hospital providing high standards of patient care. We're proud to hold hospital status along with Gold Cat Friendly and Silver Rabbit Friendly accreditations. Our modern facilities include a CT scanner, digital and dental X-ray, ultrasound, and endoscopy.

You'll be joining a collaborative, supportive, and friendly team that values compassion, professionalism, and excellent service for both clients and their pets.

Shift pattern

This is a full-time, permanent position offering between 30 to 40 hours per week across 5 days, with shifts scheduled between 8:00 am and 7:00 pm, Monday to Friday. In addition, the role includes working 1 in 4 Saturday mornings from 8:00 am to 1:30 pm.

In addition to a competitive salary, you will benefit from:

• 6.6 weeks annual leave
• Additional annual leave for your birthday which will be added to your holiday allowance
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
• Pension scheme
• Discounted staff pet care

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