Veterinary Receptionist

Mvsvets; Horley; On-site; GBP 20,000 - 24,000; Full time

Job summary

A leading veterinary center is looking for a passionate Veterinary Receptionist to join their team. The role involves answering calls, managing client registrations, and providing outstanding customer service, with a focus on creating a welcoming atmosphere. Candidates must have prior receptionist experience, excellent communication skills, and a love for animals.

Benefits

Generous annual leave of 5 weeks plus Bank Holidays

Staff discount on veterinary bills and products

Employee Assistance Programme

Qualifications

• Previous Receptionist experience is essential.
• Veterinary experience is a plus.
• Ability to handle distressing situations.

Responsibilities

• Answering phones and booking appointments.
• Providing a warm and welcoming experience to clients.
• Completing insurance forms and processing payments.

Skills

Customer Service

Communication

Empathy

Teamwork

Resilience

Tools

Microsoft Office

Database Management Systems

Job description

Are you passionate about making pets a priority? Here at CVS, so are we!

We are seeking an enthusiastic individual with a passion for animals to join us as a Veterinary Receptionist at The Village Veterinary Centre - Smallfield.

Location: Ebenezer Chapel, Chapel Road, Smallfield, Horley RH6 9JH

Contract: Permanent

Hours: 40 hours per week

About The Village Veterinary Centre - Smallfield

Take a look at the practice here: The Village Veterinary Centre, Smallfield | The Vet Collection

About CVS:

CVS Group plc is one of the largest integrated veterinary services providers in the UK, encompassing four main business areas: veterinary practices, diagnostic laboratories, pet crematoria, and e-commerce division.

Our success is driven by the passion our people have for animals and for making pets a priority, which is at the heart of our work every day.

Watch our short film to see the remarkable work that our Vets, Nurses, Care Assistants, and Receptionists do daily in the UK: CVS Ode to Veterinary Professionals

About the role:

Daily responsibilities include:

• Answering phones and booking appointments
• Responding to queries via phone, in person, and email
• Registering new clients
• Completing insurance forms
• Dispensing medications
• Processing payments
• Providing a warm and welcoming experience to clients arriving at the practice

What we're looking for in our Veterinary Receptionist:

• Previous Receptionist experience is essential; veterinary experience is a plus!
• Resilient with the ability to handle potentially distressing and emotional situations
• Excellent communicator with strong empathy
• Outstanding customer service skills and experience dealing with the public
• A positive attitude and strong teamwork skills
• Proficiency in Microsoft Office and other database management systems

What we offer:

We understand benefits are important and vary among individuals. Here are some of what we provide:

• Salary aligned with the NMW
• Generous annual leave of 5 weeks plus Bank Holidays (pro rata)
• Supportive, collaborative team environment
• Staff discount on veterinary bills and products
• Employee Assistance Programme and access to over 400 Mental Health First-Aiders
• And more! Full details available here: CVS Employee Benefits - what we can offer you!

Note: We cannot accept applications from candidates without the Right to Work in the UK, as we are unable to provide visa sponsorship due to our clinical support roles not meeting Home Office criteria.

CVS is committed to inclusivity, encouraging colleagues to be themselves, celebrating diversity, and supporting everyone to deliver their best.

We aim to build a workforce that reflects the diverse communities we serve.

To apply, please click 'Apply Now'.