Veterinary Receptionist

DNA Vetcare Ltd; London; On-site; GBP 22,000 - 26,000; Full time

Job summary

Join a prestigious veterinary clinic in Central London as a Veterinary Receptionist. In this full-time role, you'll be the first point of contact for clients and play a pivotal role in creating a welcoming environment while efficiently managing reception duties. Ideal candidates will have a passion for animals, excellent communication skills, and experience in a customer-facing role within the veterinary or medical field.

Qualifications

• Experience as a Veterinary Receptionist or similar customer-facing role.
• Strong communication and organisational skills.
• Genuine love for animals.

Responsibilities

• Welcoming clients and their pets upon arrival.
• Booking appointments and processing payments.
• Managing a busy reception desk.
• Assisting the Vet and Nurse team.

Skills

Exceptional communication

Interpersonal skills

Organisational abilities

Multitasking skills

Customer service

Proficiency in computer systems

Tools

RxWorks

Job description

About The Role

A fantastic opportunity has arisen for an Experienced Veterinary Receptionist to join the team at our prestigious Central London surgery - Elizabeth Street Veterinary Clinic!

We pride ourselves on our commitment to providing the very best veterinary care while creating a warm and welcoming environment for our teams, our patients, and their owners.

As a Veterinary Receptionist, you'll be the first point of contact for our clients. You'll be the friendly face and the first person our clients see when they walk through our doors, greeting clients with a smile and giving their pets a good old fuss!

You'll assist them with scheduling appointments, answering inquiries, and providing general support.

This is a Full-Time position, working 40 hours per week with 1:3 weekends (TOIL for weekends worked!).

Your Day At Elizabeth Street Could Include

• Welcoming clients and their pets upon arrival
• Booking appointments and managing the RX Works diary
• Promoting our Healthcare Plan to ensure pets receive premium discounted preventative treatment and booking follow-up appointments
• Assisting the Vet and Nurse team with queries
• Scanning paperwork onto pets' digital records
• Liaising with clients regarding appointment bookings and medication collection
• Ordering food and medication
• Processing payments immediately after treatment, including 0% finance applications for larger operations
• Managing a busy reception desk efficiently and professionally, including handling emails and social media pages

About You - Ideally You Will Have

• Previous experience as a Veterinary Receptionist or in a similar customer-facing role within the Veterinary or Medical Industry
• Exceptional communication and interpersonal skills
• Strong organisational abilities and multitasking skills in a fast-paced environment
• A genuine love for animals and a commitment to delivering outstanding client service
• Proficiency in computer systems; experience with RxWorks is a significant plus

About Us

DNA Vetcare is a proudly independent group of multi award-winning surgeries, founded in 2006 by veterinary surgeons Alan van Heerden and Dane Walker. With extensive experience in high-quality practices, they provide exceptional vet care across London and Kent. Claire Baker, who joined as a Director in 2019, leads the Group’s operations and vet team recruitment.

Our network of excellent veterinary surgeons is selected for their clinical skills, experience, and compassionate care for animals. We are committed to providing excellent service, respectful, caring, and expert care for animals, along with a supportive and encouraging workplace for our teams.

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