Twilight Veterinary Receptionist

Dnavetcare; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

A renowned veterinary practice in London is seeking a passionate Veterinary Receptionist for a twilight shift. The role involves client interaction, appointment scheduling, and supporting the veterinary team while maintaining a warm and welcoming environment for pet owners. Flexible hours and commitment to excellent service are key elements of this position.

Qualifications

• Previous experience as a Veterinary Receptionist or customer-facing role.
• Exceptional communication and interpersonal skills.
• Proficient with computer systems and software.

Responsibilities

• Greet clients and schedule appointments.
• Assist with client queries and manage paperwork.
• Handle payments and finance applications for treatments.

Skills

Communication

Multitasking

Organisational skills

Customer service

Teamwork

Tools

RxWorks

Job description

About The Role

A rare opportunity has arisen for a twilight veterinary receptionist to join our team at Streatham Hill Vet Surgery. If you're a passionate and experienced Veterinary Receptionist seeking slightly different hours from the usual '9 to 5', look no further!

Our practice is renowned for delivering exceptional care and service to our clients' pets. We pride ourselves on providing the best veterinary care in a warm, welcoming environment for our teams, patients, and their owners.

As a Veterinary Receptionist, you'll be the first point of contact for our clients, greeting them with a smile and giving their pets a fuss! You'll assist with scheduling appointments, answering inquiries, and providing general support.

Your day may include:

• Welcoming clients and their pets
• Booking appointments and arrivals on the RX Works diary
• Promoting our Healthcare Plan for preventative pet care
• Scheduling follow-up appointments
• Supporting the Vet and Nurse team with queries
• Scanning paperwork onto digital records
• Liaising with clients about appointments and medication
• Ordering food and medication
• Processing payments immediately after treatments
• Handling 0% finance applications for larger procedures
• Managing the reception desk efficiently, including emails and social media

This is a full-time position with flexible hours, typically 4pm-12am on weekdays and a 1:4 weekend rota (4pm-12am on Saturdays and Sundays). We are open to adjusting hours to suit your needs.

About You

• Experience as a Veterinary Receptionist or in a similar customer-facing role in veterinary practice
• Exceptional communication and interpersonal skills
• Strong organizational skills and ability to multitask in a busy environment
• A love for animals and a commitment to excellent client service
• Proficiency in computer systems; experience with RxWorks is a big plus

Interested? Get in touch today!

About Us

DNA Vetcare is an independent group of award-winning surgeries, founded in 2006 by veterinary surgeons Alan van Heerden and Dane Walker. With extensive experience in high-quality practices, they provide exceptional vet care across London and Kent. Claire Baker, a director since 2019, manages operations and recruitment.

Our network includes top veterinary surgeons known for their clinical skills and compassionate care. We are committed to providing excellent service, respectful, caring, and expert care for animals, fostering a supportive and encouraging workplace for our teams.