Veterinary Receptionist

Mvsvets; Nuneaton; On-site; GBP 22,000 - 26,000; Full time

Job summary

A leading veterinary service provider is seeking a passionate Veterinary Client Care Advisor in Nuneaton. The role involves providing exceptional service, assisting clients with their queries, and ensuring a welcoming atmosphere at the practice. Candidates should possess strong customer service skills and previous receptionist experience. Join a supportive and enthusiastic team dedicated to animal care.

Benefits

Generous annual leave entitlement of 5 weeks plus Bank Holidays

Staff discount scheme on Veterinary bills and products

Employee Assistance Programme

Qualifications

• Previous receptionist experience is essential, veterinary experience is a plus.
• Excellent customer service and communication skills.
• Ability to cope with distressing and emotional situations.

Responsibilities

• Answering phones and booking appointments.
• Responding to queries via phone, in person, and email.
• Providing a warm and welcoming experience to clients.

Skills

Customer Service Skills

Communication

Empathy

Teamwork

Education

Receptionist experience

Tools

Microsoft Office

Job description

Are you passionate about making pets a priority? Here at CVS, so are we!

We are seeking an enthusiastic individual with a passion for animals to join us as aVeterinary Client Care Advisor atYour Vets.

Location: To be based at our Nuneaton site

Contract: Permanent

Hours: 40 hours per week, over 4 days

Shift Pattern: Monday – Friday 08.00 – 18.30 with a 1:6 share in the Weekend rota

About Your Vets – Nuneaton:

Take a look at the practice here: YourVets, Nuneaton | The Vet Collection

About CVS:

CVS Group plc is one of the largest integrated veterinary services providers in the UK encompassing four main business areas; our veterinary practices, diagnostic laboratories and e-commerce division.

Our success is derived from the passion our people have for animals and for making pets a priority, it's what is at the heart of our work, every day.

Take a look at our short film to recognise the remarkable work that our Vets, Nurses, Care Assistants and Receptionists do on the front line every day in the UK: CVS Ode to Veterinary Professionals

About the role:

Day-to-day duties of the role will include:

• Answering phones and booking appointments
• Responding to queries via phone, in person and email
• Registering new clients
• Completing insurance forms
• Dispensing medications
• Taking payments
• Keeping the reception and consulting rooms clean and tidy
• And most importantly; providing a warm and welcoming experience to our clients arriving at the practice

What we're looking for in our Veterinary Client Care Advisor:

• Previous Receptionist experience is essential, veterinary experience is a plus!
• Resilient with the ability to cope with potentially distressing and emotional situations
• An excellent communicator with strong empathy
• Excellent customer service skills and experience in dealing with members of the public
• A positive attitude and excellent teamwork skills
• Proficiency in Microsoft Office and other database management and operating systems

What we can offer you:

We know that benefits are key and that your personal benefits priorities will differ from others, so please see some of what we offer below:

• Salary in line with the National Living Wage (as of 1 April 2025)
• Generous annual leave entitlement of 5 weeks per year plus Bank Holidays (pro rata)
• Supportive and collaborative team environment
• Staff discount scheme on Veterinary bills and products
• Employee Assistance Programme and access to over 400 Mental Health First-Aiders
• and lots more!

Or, if easier, you can find a full list by clicking here: CVS | What We Offer

Unfortunately, we are unable to accept and progress applications from candidates without the Right to Work in the UK as we cannot provide visa sponsorship, due to our clinical support roles not meeting the criteria set out by the Home Office to be eligible.

CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best.

We are also determined to build a workforce that is more representative of our diverse communities and the people we provide our services to.

To apply for this position please click the 'Apply Now' button below.