Veterinary Receptionist (Maternity Leave)

British Veterinary Association; Uttoxeter; On-site; GBP 22,000 - 26,000; Full time

Job summary

A leading veterinary practice is seeking a compassionate Veterinary Receptionist for a full-time position to cover maternity leave. The role involves providing exceptional customer service and managing client interactions across two locations. Join a supportive team dedicated to excellence in veterinary care and enjoy generous annual leave, family-friendly policies, and other attractive benefits.

Benefits

6.6 Weeks annual leave

Birthday leave

Enhanced family-friendly policies

Cycle to work scheme

Employee wellbeing initiatives

Learning and development opportunities

Discounted staff pet care

Pension scheme

Qualifications

• Excellent communication skills.
• Warm and compassionate demeanor.
• Ability to juggle multiple tasks efficiently.

Responsibilities

• Liaising with clients and clinical staff.
• Meeting and greeting clients and pets.
• Booking appointments and managing the diary.
• Handling telephone and email inquiries.

Skills

Communication

Compassion

Multi-tasking

Job description

Passionate about pets and customer service?

Here at Glenthorne, we are looking for a kind, compassionate person to join our team as a Veterinary Receptionist to cover maternity leave. This is a full-time role working 40 hours per week between 8:00am and 7:00pm. There will be 1 in 3 Saturday mornings and bank holidays on a rota basis. The role will include working at both our Uttoxeter and Tutbury practices.

Your duties

As the first point of contact, our receptionists play a vital role in ensuring that our clients and their pets have a welcoming and positive experience. We are looking for someone with excellent communication skills, a warm and compassionate demeanour, and the ability to juggle multiple tasks efficiently in a busy environment. You'll be joining a small, close-knit team that looks after one another, creating a supportive and friendly environment.

Main responsibilities of the role include but are not limited to:

1. Liaising with the clients and the clinical staff to provide a high level of customer care.
2. Meeting and greeting clients and pets.
3. Booking appointments and diary management.
4. Managing telephone and email enquiries.
5. Taking payment for services and products.
6. Managing cash and end-of-day banking.
7. Maintaining a clean and safe space for our clients and their pets.

Want to know more about us?

Glenthorne Vets is a great place to work, because we are all striving toward the common goal to offer excellence in Veterinary care, and we believe that this starts with being an excellent place to work. If we are happy, our clients are happy. We have an experienced team of 6FTE Small Animal Vets, 5FTE Large Animal Vets, 2FTE Mixed Animal Vets, and 8FTE Nurses who are all able to support our new graduates.

In addition to a competitive salary, you will benefit from:

• 6.6 Weeks annual leave
• Additional annual leave for your birthday which will be added to your holiday allowance
• Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
• Pension scheme
• Discounted staff pet care