Veterinary Receptionist

Vets for Pets; Nottingham; On-site; GBP 18,000 - 24,000; Part time

Benefits offered by this job

Pension

28 days annual leave (pro-rata)

20% discount at Vet Group

Discounts and cashbacks

In-house career development

Job summary

Vets for Pets is seeking a friendly receptionist for Gamston Vets4Pets. The role focuses on delivering exceptional client service, supporting the clinical team, and handling payments and bookings with accuracy.

You will work part-time (27.5 hours) mainly Wednesday to Friday, with one in four Saturdays, and may cover additional hours during holidays. The clinic is in Gamston District Centre, with easy access to transport links.

Qualifications

• Excellent client service skills with pets in mind.
• Ability to greet clients, guide bookings and process payments.
• Comfort with using an online booking system and computer literacy.

Responsibilities

• Greet clients and their pets at arrival with a friendly, helpful manner.
• Manage payments and future bookings confidently and accurately.
• Coordinate day-to-day practice routines using the online booking system.

Skills

Customer service

Team player

Communication

Cash handling

Booking system

Tools

Online booking system

Job description

Do you enjoy giving great service? Do you enjoy working in a team? Does this sound like you? If so, we have two opportunities available at our Gamston Vets4Pets practice to start as soon as possible.

What your typical day will look like

Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.

Your great client service during a client’s visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit. You will greet each client and offer support, guidance and expertise, managing payments and future bookings confidently. Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.

The role is part time at 27.5 hours per week. This will primarily be split over Wednesday, Thursday and Friday, and 1 in 4 Saturday mornings. However, additional hours on other days will be necessary for holiday or absence cover. Flexibility and willingness to cover holiday hours will be a strong advantage.

The practice is based in Gamston District Centre, within easy access of the A52, close to a great selection of local amenities and public transport links.

We are proud of the service that we provide our clients and their pets and have received some great reviews:

“I cannot recommend Gamston Vets4Pets enough – such kind and caring professionals”, “Always very attentive”, “Great vets, great nurses and fab reception staff.”

The attributes required

You are the friendly and welcoming face for the client and their pets when they arrive at the practice. You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available. You are calm, attentive and always focus on the clients’ needs.

You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.

You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet. Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.

In short, you like to be busy, enjoy helping people and love pets and always endeavour to make a difference.

In return, we offer such benefits as

• 20% discount at the Vet Group, Pets at Home and the Groom Room
• access to discounts and cashbacks
• in-house career development opportunities
• pension
• 28 days annual leave (pro-rata)

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!