Veterinary Receptionist

Vet Record Careers; Ashford; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a compassionate and friendly veterinary practice as a Receptionist, where you will be the first point of contact for clients and their pets. This role offers a supportive environment with a focus on excellent customer service and teamwork. You will handle administrative tasks, manage appointments, and provide care and support to clients. Enjoy a competitive salary, generous annual leave, and various employee benefits, including enhanced family-friendly policies and learning opportunities. This is an exciting chance to contribute to a positive workplace while making a difference in the lives of pets and their owners.

Benefits

6.6 weeks of annual leave

Extra leave for your birthday

Enhanced family-friendly policies

Cycle to work scheme

Employee wellbeing initiatives

Learning and development opportunities

Discounted staff pet care

Pension scheme

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Qualifications

• Strong communication and organisational skills are essential.
• Ability to multitask and prioritise in a busy environment.

Responsibilities

• Provide a warm welcome and professional service to clients.
• Manage appointments and maintain accurate records.

Skills

Excellent communication skills

Organisational abilities

Attention to detail

Multitasking

Proficiency in veterinary software

Education

High school diploma or equivalent

Tools

Veterinary software systems

Job description

We are seeking a friendly, organised, and compassionate Receptionist to join our team. As a receptionist, you will be the first point of contact for our clients, ensuring they receive a warm welcome and professional service. This role is initially a temporary 3-month contract with a review at the end of this period.

Key Responsibilities

1. Collaborate with the team to ensure smooth clinic operations.
2. Provide compassionate care and support to clients and their pets.
3. Answer calls and emails.
4. Carry out administrative tasks and manage appointments.
5. Maintain accurate records using our IT systems (training provided).
6. Handle payments and client accounts.
7. Clean reception and consultation areas to high standards.

We are looking for someone with excellent communication skills, both verbal and written, and strong organisational abilities with keen attention to detail. The ideal candidate should be able to multitask and prioritise tasks effectively in a busy environment. Proficiency in veterinary software systems for scheduling and record-keeping is essential. While knowledge of basic veterinary terminology is preferred, full training will be provided for the right candidate.

About Us

We are a beautiful, light, and airy purpose-built veterinary practice located in Ashford, within a small shopping centre. Situated less than an hour from London by train and near the interesting Kent coast, we offer a welcoming and very positive environment to work in.

Our facilities include in-house blood testing and digital X-ray machines. Our team comprises 3 Registered Veterinary Nurses, 1 Student Veterinary Nurse, and 1 Receptionist. Every member of our team has an extremely positive attitude, making working at Eureka a pleasure. Our experienced and organised Head Nurse, Anna, provides excellent leadership.

We pride ourselves on delivering excellent customer service, complete dedication, and care for our clients. We value our staff and understand the importance of a good work/life balance.

Your Shift Pattern

You will work 32 hours per week, with the following schedule:

• Monday & Thursday: 1:30 pm - 6:30 pm
• Tuesday & Wednesday: 8:15 am - 1:15 pm
• Friday: 8:30 am - 6:30 pm
• Included in the Saturday rota: 8:30 am - 12:30 pm

Benefits

In addition to a competitive salary, benefits include:

• 6.6 weeks of annual leave
• Extra leave for your birthday, added to your holiday allowance
• Enhanced family-friendly policies (maternity, paternity, adoption, shared parental, and surrogacy pay)
• Cycle to work scheme
• Employee wellbeing initiatives
• Support for non-accidental injury cases
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - discount and cashback platform with hundreds of retailers
• Pension scheme
• Discounted staff pet care