Veterinary Receptionist

Mvsvets; Horley; On-site; GBP 20,000 - 24,000; Full time

Job summary

An established industry player in veterinary services is seeking a passionate Veterinary Receptionist to join their team. This role involves engaging with pet owners, managing appointments, and ensuring a welcoming environment for clients. With a focus on customer service, the ideal candidate will have prior receptionist experience and a love for animals. The company offers a supportive team atmosphere, generous leave, and various employee benefits. If you're looking to make a difference in the lives of pets and their owners, this position is a fantastic opportunity.

Benefits

Generous annual leave

Staff discount on veterinary bills

Employee Assistance Programme

Access to Mental Health First-Aiders

Qualifications

• Previous Receptionist experience is essential; veterinary experience is a plus!
• Excellent customer service skills and experience in dealing with the public.

Responsibilities

• Answering phones and booking appointments.
• Providing a warm and welcoming experience to clients.

Skills

Customer Service Skills

Communication Skills

Empathy

Microsoft Office Proficiency

Teamwork Skills

Resilience

Tools

Database Management Systems

Job description

Are you passionate about making pets a priority? Here at CVS, so are we!

We are seeking an enthusiastic individual with a passion for animals to join us as a Veterinary Receptionist at The Village Veterinary Centre - Smallfield.

Location: Ebenezer Chapel, Chapel Road, Smallfield, Horley RH6 9JH

Contract: Permanent

Hours: 40 hours per week

About The Village Veterinary Centre - Smallfield

Take a look at the practice here: The Village Veterinary Centre, Smallfield | The Vet Collection

About CVS:

CVS Group plc is one of the largest integrated veterinary services providers in the UK, encompassing four main business areas: veterinary practices, diagnostic laboratories, pet crematoria, and e-commerce division.

Our success is driven by the passion our people have for animals and for making pets a priority—it's at the heart of our work every day.

Take a look at our short film to recognize the remarkable work that our Vets, Nurses, Care Assistants, and Receptionists do on the front line every day in the UK: CVS Ode to Veterinary Professionals

About the role:

Day-to-day duties include:

• Answering phones and booking appointments
• Responding to queries via phone, in person, and email
• Registering new clients
• Completing insurance forms
• Dispensing medications
• Processing payments
• Providing a warm and welcoming experience to clients arriving at the practice

What we're looking for in our Veterinary Receptionist:

• Previous Receptionist experience is essential; veterinary experience is a plus!
• Resilient with the ability to handle potentially distressing and emotional situations
• An excellent communicator with strong empathy
• Excellent customer service skills and experience in dealing with the public
• A positive attitude and strong teamwork skills
• Proficiency in Microsoft Office and other database management systems

What we can offer you:

We understand that benefits are key, and your personal priorities may differ. Here are some of what we offer:

• Salary aligned with the NMW
• Generous annual leave of 5 weeks plus Bank Holidays (pro-rata)
• Supportive and collaborative team environment
• Staff discount on veterinary bills and products
• Employee Assistance Programme and access to over 400 Mental Health First-Aiders
• And more!

Alternatively, you can view the full list here: CVS Employee Benefits - what we can offer you!

Note: We are unable to accept applications from candidates without the Right to Work in the UK, as we cannot provide visa sponsorship due to our clinical support roles not meeting Home Office criteria.

CVS is committed to being an inclusive workplace where all colleagues are encouraged to be themselves, where diversity is celebrated, and everyone can perform at their best.

We aim to build a workforce that reflects the diverse communities we serve.

To apply for this position, please click 'Apply Now'.