Veterinary Receptionist

British Veterinary Association; Ashford; On-site; GBP 20,000 - 28,000; Full time

Job summary

An established industry player in veterinary care is on the lookout for a friendly and organized Receptionist to join their compassionate team. This role serves as the first point of contact for clients, ensuring a warm welcome and professional service. The ideal candidate will possess excellent communication skills and a strong attention to detail, thriving in a busy environment. With a focus on providing exceptional customer service and support, this position offers a positive work atmosphere and opportunities for personal and professional growth. Join a dedicated team committed to making a difference in the lives of pets and their owners.

Benefits

6.6 weeks of annual leave

Additional leave for your birthday

Enhanced family-friendly policies

Cycle to work scheme

Employee wellbeing initiatives

Learning and development opportunities

Pension scheme

Discounted staff pet care

Qualifications

• Excellent communication skills, both verbal and written.
• Strong organizational abilities with keen attention to detail.

Responsibilities

• Collaborating with the team to ensure smooth clinic operations.
• Providing compassionate care and support to clients and their pets.

Skills

Communication Skills

Organizational Skills

Multitasking

Attention to Detail

Veterinary Software Proficiency

Education

High School Diploma

Tools

Veterinary Software Systems

Job description

We are seeking a friendly, organised, and compassionate Receptionist to join our team. As a receptionist, you will be the first point of contact for our clients, ensuring they receive a warm welcome and professional service. This role is initially a temporary 3-month contract with a review at the end of this period.

Key Responsibilities

1. Collaborating with the team to ensure smooth clinic operations
2. Providing compassionate care and support to clients and their pets
3. Answering calls and emails
4. Carrying out administrative tasks and managing appointments
5. Maintaining accurate records using our IT systems (training provided)
6. Handling payments and client accounts
7. Cleaning reception and consultation areas to high standards

We are looking for someone with excellent communication skills, both verbal and written, and strong organisational abilities with keen attention to detail. The ideal candidate should be able to multitask and prioritise tasks effectively in a busy environment. Proficiency in using veterinary software systems for scheduling and record-keeping is essential. While knowledge of basic veterinary terminology is preferred, full training will be provided for the right candidate.

About Us

We are a beautiful, light and airy, purpose-built SA practice in a small shopping centre located in Ashford. Situated less than an hour from London by train, near the interesting Kent coast, we offer a welcoming and VERY positive environment to work in.

Our facilities include an in-house blood machine and digital X-ray machines. Our team comprises 3 Registered Veterinary Nurses, 1 Student Veterinary Nurse, and 1 Receptionist. Every member of our team has an extremely positive attitude, making working at Eureka a pleasure. Our experienced and organised Head Nurse, Anna, provides excellent leadership.

We pride ourselves on providing excellent customer service, 100% dedication, and care for our clients. We value our staff and understand the importance of a good work/life balance.

Your Shift Pattern

You will work 32 hours per week, with the following schedule:

• Monday & Thursday: 1:30 pm - 6:30 pm
• Tuesday & Wednesday: 8:15 am - 1:15 pm
• Friday: 8:30 am - 6:30 pm
• Inclusion in the Saturday rota: 8:30 am - 12:30 pm

Benefits

In addition to a competitive salary, benefits include:

• 6.6 weeks of annual leave
• Additional leave for your birthday
• Enhanced family-friendly policies (maternity, paternity, adoption, shared parental, and surrogacy pay)
• Cycle to work scheme
• Employee wellbeing initiatives
• Support for non-accidental injury cases
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - discounts and cashback through Reward Gateway
• Pension scheme
• Discounted staff pet care