Veterinary Receptionist

Vets for Pets; Liverpool City Region; On-site; GBP 14,000 - 17,000; Full time

Benefits offered by this job

20% discount at Vet Group

Pets at Home discount

Groom Room discount

Pension

Holiday allowance

Job summary

Aintree Vets4Pets is hiring a Veterinary Receptionist in Liverpool. You will greet clients, process payments, manage bookings and help coordinate daily practice activities using the online system. The role demands strong customer service, organisation and a genuine love for animals and people.

The position is full-time (40 hours/week) with weekend shifts on a rota basis. Benefits include staff discounts and pension options. Previous receptionist experience is essential.

Qualifications

• Previous receptionist experience in a busy environment.
• Strong focus on client service and pets.
• Good computer/booking system literacy.
• Calm, organised and compassionate approach.

Responsibilities

• Greet clients and manage payments and bookings confidently.
• Coordinate day-to-day practice operations using the online booking system.
• Provide guidance and support to clients and practice staff.
• Assist with social media content and engagement for the practice.

Skills

Receptionist experience

Customer service

Computer literacy

Social skills

Tools

Online booking system

Job description

Are you an experienced receptionist who enjoys providing a great service? We have the perfect opportunity for you at Aintree Vets4Pets as a Veterinary Receptionist!

We are based on the Racecourse Retail Park inside the Pets at Home store, at the heart of the local community. Our practice provides excellent facilities giving you access to all the equipment and space you need to care for your patients. We are in a great location with ample parking and great access to local amenities, providing a great variation for those important lunch breaks!

What your typical day will look like

Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.

Your great client service during a client’s visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.

You will greet each client and offer support, guidance, and expertise, managing payments and future bookings confidently. Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.

We’re looking for someone with previous receptionist experience, who is confident, organised, compassionate, and comfortable in a busy environment. You’ll bring energy, positivity, and creativity to the role, along with a genuine love for animals and people. As a busy and expanding practice, we’re looking for someone who thrives in a pressure, customer-facing environment.

This is a Full Time role working 40 hours per week. This role will include weekend shifts on a rota basis (Saturday 9am to 5pm, Sunday 10am to 4pm).

The attributes required:

• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You will be able to manage our social media platforms, creating and posting engaging social media content
• You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
• You are calm, attentive and always focus on the clients’ needs.
• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• You can adapt to everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet.
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

Benefits

In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension and holiday allowance. The salary for this position is national minimum wage.

We want our colleagues to be as diverse as our clients. Our teams are inclusive and celebrate difference so if you meet our role requirements, we’d love to hear from you.

Location

Location: L9 5AN

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!