Veterinary Receptionist

Vets for Pets; Hinckley; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

20% discount at Vet Group

Discounts at Pets at Home & Groom Room

Discounts and cashbacks

In-house career development

Pension

Holiday allowance

Job summary

Vets4Pets Hinckley is seeking a friendly receptionist to provide exceptional client service, support the clinical team, and build strong relationships with clients and their pets.

You will greet clients, manage payments and bookings, coordinate day-to-day routines via the online booking system, and work 37.5 hours weekly, including weekends on rota. This is a 9-month fixed term contract starting January 2027, with potential to extend to 12 months.

Qualifications

• Excellent client service and communication skills.
• Comfortable working on weekends as part of a rota.
• Friendly, calm, and able to adapt to client needs.

Responsibilities

• Greet clients and their pets on arrival and provide guidance.
• Manage payments and future bookings with confidence.
• Coordinate day-to-day practice routines using the online system.
• Support the clinical team and maintain a welcoming atmosphere.

Skills

Customer service

Communication

Teamwork

Calm under pressure

Pet loving

Computer literacy

Tools

Online booking system

Job description

If you enjoy providing great service and working in a team, we have just the opportunity for you at our Hinckley Vets4Pets practice.

What your typical day will look like

Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.

Your great client service during a client's visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.

You will greet each client and offer support, guidance, and expertise, managing payments and future bookings confidently. Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.

This is a Full Time role working 37.5 hours per week, including weekends on a rota basis. Please note this is a 9 month fixed term contract to cover maternity leave (with potential to develop into a 12 month contract) commencing in January 2027.

The attributes required

• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
• You are calm, attentive, and always focus on the clients' needs.
• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy's first visit to the vet.
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

Benefits

• In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension, and holiday allowance.

We want our colleagues to be as diverse as our clients. Our teams are inclusive and celebrate difference so if you meet our role requirements, we'd love to hear from you.

Location

LE10 0PR

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don't perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!