Veterinary Receptionist

Inspiring Vet Care; Largs; On-site; GBP 21,000 - 26,000; Part time

Benefits offered by this job

6.6 weeks' annual leave + birthday off

Pension scheme

Discounted veterinary care

Healthcare plan

Cycle to Work scheme

Learning and development opportunities

Job summary

inspiring vet care’s Oaks Vets in Scotland seeks a part-time receptionist to cover maternity leave for 12 months. You will be the first point of contact, delivering a welcoming, professional experience while supporting appointments and client communications across our Ayrshire, Saltcoats, Largs and Dundonald practices.

You will work 40 hours over 5 days with one Saturday morning in 4 at our Largs practice. The role requires excellent communication, a patient-focused approach, and the ability to

Qualifications

• Experience in a customer-facing role with a focus on service and attention to detail.
• Excellent communication skills and a professional, welcoming manner.
• Ability to manage multiple tasks effectively in a busy environment.
• Collaborative approach and willingness to support colleagues.
• Proactive attitude with openness to feedback and learning.

Responsibilities

• Answering phone calls and triaging emergency inquiries.
• Scheduling appointments and updating patient records.
• Handling payments and processing banking activities.
• Dispensing medications and dealing with outstanding accounts.
• Maintaining reception cleanliness and organisation across practices.

Skills

Customer service

Communication

Team player

Multitasking

Proactive learning

Job description

At inspiring vet care, our people are at the heart of everything we do. As the UK's number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We are seeking an organised, personable Receptionist to join our team at Oaks Vets on a part-time basis covering maternity leave for 12 months.

Our greatest asset is our team. Our experienced team of veterinary surgeons is supported by a dedicated team of nurses and support staff. We all pride ourselves on providing the highest level of patient care and customer service. We have a reception team of 11 working over 3 practices in Ayrshire, Saltcoats, Largs and Dundonald.

How You'll Make a Difference

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.

You'll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

Working Pattern

We are looking for someone to work 40 hours over 5 days. It will include 1 Saturday mornings in 4 in our Largs practice.

Key Responsibilities

• Answering phone calls
• Triage emergency phone calls
• Scheduling appointments
• Updating patient records
• Dispensing medications
• Processing payments/banking
• Dealing with outstanding accounts
• Maintain cleanliness of reception, consult rooms and communal areas

You Might Be a Great Fit If...

You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You'll bring:

• Excellent communication skills and a professional, welcoming manner
• Experience in a customer-facing role, with a strong focus on service and attention to detail
• The ability to manage multiple tasks effectively in a busy environment
• A collaborative approach and willingness to support colleagues
• A proactive attitude, with openness to feedback and learning

How We'll Support You

At inspiring vet care, we're committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:

• A key client-facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values-led culture focused on care, community and continuous improvement

What We Offer Our Team

• 6.6 weeks' annual leave plus your birthday off
• Increasing holiday allowance based on length of service
• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
• Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work salary sacrifice schemes, subject to eligibility criteria
• Learning and development opportunities via the inspiring vet care Academy
• Pension scheme
• Discounted veterinary care
• Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers

We're committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

Whether you're just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Up to £23,212.27 per annum