Veterinary Receptionist (FTC)

Inspiring Vet Care; Cumbernauld; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Annual leave

Birthday day off

Pension scheme

Employee wellbeing

Learning & development

Discounted veterinary care

Job summary

Inspiring Vet Care in Scotland is seeking a friendly Receptionist to join our team across multiple sites. You will be the first point of contact, handling appointments, enquiries and payments with a welcoming, professional approach.

This full-time role covers 40 hours per week on a rota across four sites including Saturday mornings. You will collaborate with clinical and non-clinical colleagues to ensure a positive client and patient journey.

Qualifications

• Experience in a customer-facing role with a focus on service.
• Strong communication and a friendly, professional manner.
• Ability to manage multiple tasks in a busy environment.
• Collaborative approach working with clinic teams.
• Willingness to learn and take feedback.

Responsibilities

• Greet clients and manage appointments with a welcoming manner.
• Handle enquiries and payments professionally.
• Support both clinical and non-clinical colleagues.

Skills

Customer service

Excellent communication

Multitasking

Teamwork

Professional demeanour

Job description

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We are seeking an organised, personable Receptionist to join our team at Lawrie Vets on a full-time basis.

The Lawrie Veterinary Group is a busy small animal and exotic practice with well-established branches in Cumbernauld and Falkirk. We have expanded into another premises in Falkirk, with an additional branch practice in Bo'Ness. Our second Falkirk branch has become our Healthy Pet Centre as a unique and exciting addition to our brand. We have a varied and interesting first-opinion and referral caseload, especially when it comes to our exotic animal patients.

How You’ll Make a Difference

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.

You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

Working Pattern

• 40 Hours per week
• Working on a rota basis Monday to Friday across 4 sites
• 1 in 4 Saturday morning rota

Key Responsibilities

Our reception team are the first point of contact for clients, warmly welcoming them into the practice, offering support and guidance confidently. Organising appointments and managing payments with a professional manner.

You Might Be a Great Fit If...

• Excellent communication skills and a professional, welcoming manner
• Experience in a customer-facing role, with a strong focus on service and attention to detail
• The ability to manage multiple tasks effectively in a busy environment
• A collaborative approach and willingness to support colleagues
• A proactive attitude, with openness to feedback and learning

How We’ll Support You

• A key client-facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values-led culture focused on care, community and continuous improvement

What We Offer Our Team

• 6.6 weeks' annual leave plus your birthday off
• Increasing holiday allowance based on length of service
• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
• Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work salary sacrifice schemes, subject to eligibility criteria
• Learning and development opportunities via the inspiring vet care Academy
• Pension scheme
• Discounted veterinary care
• Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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