Part Time Veterinary Receptionist

Ivc; Perth; On-site; GBP 12,000 - 15,000; Part time

Benefits offered by this job

Healthcare Cash Plan

Cycle to Work

Pension scheme

Birthday off

Enhanced annual leave

Job summary

Fair City Vets in Perth is seeking a friendly Veterinary Receptionist for a part-time role (20 hours per week). You will be the first point of contact for clients, manage appointments, handle enquiries, take payments and support the day-to-day running of the practice.

You’ll join a team focused on compassionate care and excellent client experience, with development opportunities and a supportive culture within inspiring vet care. This role is on-site in Perth.

Qualifications

• Experience in a customer-facing role with a strong focus on service and attention to detail.
• Excellent communication skills and a friendly, welcoming manner.
• Ability to manage multiple tasks effectively in a busy environment.

Responsibilities

• Greeting clients and their pets with warmth and empathy.
• Managing appointments, phone calls, and emails efficiently.
• Taking payments and handling invoices accurately.
• Liaising with the clinical team to ensure smooth day-to-day operations.
• Maintaining confidentiality and patient records with precision.
• Supporting a calm and reassuring environment during sensitive situations.

Skills

Customer service

Communication

Organisation

Teamwork

Job description

At inspiring vet care, our people are at the heart of everything we do. As the UK's number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

Here at Fair City Vets, we are looking for a friendly and approachable Veterinary Receptionist to join our fantastic team. This is a part-time role working 20 hours per week.

Fair City Vets is a veterinary practice located in the heart of Perth. Known for our compassionate care, clinical excellence, and community focus.

How You'll Make a Difference

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.

You'll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

Working Pattern

• 20 hours per week
• Rota basis between the hours of 8am-7pm

Key Responsibilities

• Greeting clients and their pets with warmth and empathy
• Managing appointments, phone calls, and emails efficiently
• Taking payments and handling invoices accurately
• Liaising with the clinical team to ensure smooth day-to-day operations
• Maintaining confidentiality and patient records with precision
• Supporting a calm and reassuring environment, especially during sensitive situations

You Might Be a Great Fit If...

You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You'll bring:

• Excellent communication skills and a professional, welcoming manner
• Experience in a customer-facing role, with a strong focus on service and attention to detail
• The ability to manage multiple tasks effectively in a busy environment
• A collaborative approach and willingness to support colleagues
• A proactive attitude, with openness to feedback and learning

How We'll Support You

At inspiring vet care, we're committed to supporting your development and wellbeing from the very start of your career. When you join us, you'll benefit from:

• A key client-facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values-led culture focused on care, community and continuous improvement

What We Offer Our Team

• 6.6 weeks' annual leave plus your birthday off
• Increasing holiday allowance based on length of service
• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
• Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work salary sacrifice schemes, subject to eligibility criteria
• Learning and development opportunities via the inspiring vet care Academy
• Pension scheme
• Discounted veterinary care
• Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers

We're committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

Whether you're just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

£0 - £0 a year

£13,500 pro-rata