Veterinary Receptionist (FTC)

IVC Evidensia; Bradley Stoke; On-site; GBP 24,000 - 29,000; Part time

Benefits offered by this job

6.6 weeks' annual leave

Enhanced family-friendly policies

Pension scheme

Discounted veterinary care

Wellbeing initiatives

Job summary

IVC Evidensia invites applications for a part-time fixed-term Receptionist role at Rowe Vets in Bradley Stoke. You’ll be the first point of contact for clients and their pets, delivering a welcoming, efficient service in a busy practice.

Working pattern is Monday, Tuesday and Friday 2-8pm with one weekend (Saturday or Sunday) every 1:4, 2-8pm. You’ll manage bookings, inquiries and payments while supporting the wider team to ensure a positive client and patient journey.

Qualifications

• Experience in a customer-facing role with a focus on service.
• Excellent communication and a professional, welcoming manner.
• Ability to juggle multiple tasks in a busy environment.
• Strong teamwork and willingness to support colleagues.

Responsibilities

• Greeting clients and their pets in a professional, courteous manner
• Booking, cancelling and changing appointments
• Handling queries by phone, email and in person promptly
• Taking payments and assisting with general admin
• Support colleagues to ensure a positive client journey

Skills

Excellent communication

Customer-focused

Organised

Team player

Job description

At inspiring vet care, our people are at the heart of everything we do. As the UK's number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We are seeking an organised, personable Receptionist to join our team at Rowe Vets on a part-time fixed-term basis for 12 months.

Rowe Vet Group has a 24-hour hospital in Bradley Stoke and branches in Thornbury, Yate, Winterbourne, Brimsham and Wotton-Under-Edge.

As a valued member of the reception team, you will be the first point of contact for pets and their owners.

How You'll Make a Difference

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.

You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

Working Pattern

• Both roles are Monday, Tuesday & Friday 2-8pm with 1:4 either a Saturday or Sunday 2-8pm

Key Responsibilities

• Greeting our clients and their pets in a professional and courteous manner
• Booking, cancelling and changing appointments
• Dealing with queries by phone, email and face to face promptly and professionally
• Advising clients on our preventative healthcare products and promoting Pet Healthcare Plans and pet insurance
• Dispensing medications/prescriptions
• Taking payments, cashing up and all other general admin and reception duties

You Might Be a Great Fit If...

You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:

• Excellent communication skills and a professional, welcoming manner
• Experience in a customer-facing role, with a strong focus on service and attention to detail
• The ability to manage multiple tasks effectively in a busy environment
• A collaborative approach and willingness to support colleagues
• A proactive attitude, with openness to feedback and learning

How We’ll Support You

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:

• A key client-facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values-led culture focused on care, community and continuous improvement

What We Offer Our Team

• 6.6 weeks' annual leave plus your birthday off
• Increasing holiday allowance based on length of service
• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
• Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work salary sacrifice schemes, subject to eligibility criteria
• Learning and development opportunities via the inspiring vet care Academy
• Pension scheme
• Discounted veterinary care
• Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

£0 - £0 a year

Up to £26,528 FTE per annum

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.