Veterinary Receptionist

Vets for Pets; Ilford; On-site; GBP 20,000 - 30,000; Full time

Job summary

Eine spannende Gelegenheit in einer Tierarztpraxis, die leidenschaftliche Menschen sucht, die exzellenten Kundenservice bieten möchten. In dieser Vollzeitstelle sind Sie das freundliche Gesicht für unsere Kunden und deren Haustiere. Ihre Rolle umfasst die Koordination der täglichen Abläufe, den Umgang mit Zahlungen und Buchungen sowie den Aufbau starker Beziehungen zu unseren Kunden. Sie werden in einem unterstützenden Team arbeiten und haben die Möglichkeit, sich beruflich weiterzuentwickeln. Genießen Sie die Vorteile eines positiven Arbeitsumfelds, in dem Ihre Leidenschaft für Tiere geschätzt wird.

Benefits

20% Rabatt bei Vet Group

Zugang zu Rabatten und Cashback

Karriereentwicklung

Betriebliche Altersvorsorge

Urlaubsanspruch

Qualifications

• Erfahrung im Kundenservice, idealerweise in einer Tierarztpraxis.
• Freundliches Auftreten und Fähigkeit, mit Kunden zu kommunizieren.

Responsibilities

• Begrüßen von Kunden und deren Haustieren sowie Unterstützung bieten.
• Verwaltung von Zahlungen und Buchungen mit einem Online-System.

Skills

Kundenservice

Computerkenntnisse

Kommunikationsfähigkeiten

Teamarbeit

Education

Erfahrung als Empfangsmitarbeiter

Tools

Online-Buchungssystem

Job description

If you enjoy providing great service and working in a team, we have just the opportunity for you at our Ilford practice.

What your typical day will look like

Your focus is to provide an exceptional service to our clients and the best care possible to their pets, acting as a link between clients and the clinical team. Building strong relationships with clients, their pets, and the practice team is essential for your success.

During each client visit, your great service will ensure their satisfaction and that they leave knowing they received exceptional care, looking forward to their next visit.

You will greet clients, offer support, guidance, and expertise, manage payments and bookings confidently. The role involves coordinating the practice’s daily routines using our online booking system, so computer literacy is essential.

Working hours

This is a full-time role, working 40 hours per week with the following shifts:

1. One week of 9 am - 5 pm, Monday to Friday
2. One week of 11:30 am - 7:30 pm
3. One in three weekends, with a day off the following week

The attributes required

• You are the friendly and welcoming face for clients and their pets upon arrival.
• You stay fully informed about practice services and additional offerings to guide clients effectively.
• You remain calm, attentive, and focused on clients’ needs.
• You bring enthusiasm and passion for service, matched with a love of pets.
• You can handle various situations, from comforting distressed clients to celebrating pet milestones.
• Your personality fosters a welcoming, friendly atmosphere within the practice.

Ideally, you will have some previous experience in a receptionist role, preferably in a veterinary setting.

In summary, you enjoy staying busy, helping people and pets, and making a positive difference.

Benefits

We offer benefits including a 20% discount at the Vet Group, Pets at Home, and the Groom Room, access to discounts and cashbacks, in-house career development, pension, and holiday allowance.

Pets see people without bias or discrimination. Inspired by pets, we value diversity and aim to reflect the communities we serve. We encourage everyone to be themselves; even if your skills and experience aren’t a perfect match, we welcome your unique contributions through your values and behaviors.