Veterinary Receptionist

Vets for Pets; Chigwell; On-site; GBP 20,000 - 30,000; Full time

Job summary

Ein innovatives Unternehmen im veterinärmedizinischen Bereich sucht eine engagierte Empfangskraft, die exzellenten Service bietet und eine positive Atmosphäre für Kunden und ihre Haustiere schafft. In dieser spannenden Rolle sind Sie das freundliche Gesicht der Praxis, das den Kunden Unterstützung und Expertise bietet. Ihre Hauptaufgabe besteht darin, starke Beziehungen zu Kunden und deren Haustieren aufzubauen, während Sie gleichzeitig die täglichen Abläufe koordinieren. Wenn Sie eine Leidenschaft für den Service und eine Liebe zu Tieren haben, ist dies die perfekte Gelegenheit für Sie, einen positiven Unterschied zu machen.

Benefits

20% Rabatt bei Vet Group

Zugang zu Rabatten und Cashback

Karriereentwicklung

Pensionsplan

Urlaubsanspruch

Qualifications

• Erfahrung im Kundenservice, vorzugsweise im veterinärmedizinischen Bereich.
• Fähigkeit, in stressigen Situationen ruhig und aufmerksam zu bleiben.

Responsibilities

• Bereitstellung exzellenten Kundenservice und Pflege für Haustiere.
• Koordination täglicher Routinen mit unserem Online-Buchungssystem.

Skills

Kundenservice

Computerkenntnisse

Kommunikationsfähigkeiten

Education

Erfahrung als Empfangsmitarbeiter

Job description

If you enjoy providing excellent service and working as part of a team, we have an exciting opportunity at our Loughton practice.

What your typical day will look like

Your main focus will be to deliver exceptional service to our clients and the best care for their pets, acting as a link between clients and the clinical team. Building strong relationships with clients, their pets, and the practice team is essential to your success.

During each client visit, you will ensure their satisfaction and that they leave with confidence in the service received, looking forward to their next visit. You will greet clients, offer support, guidance, and expertise, manage payments, and handle future bookings confidently. The role involves coordinating daily routines using our online booking system, so computer literacy is required.

Working hours

This is a full-time role, working 40 hours per week with the following shifts:

• One week of 9 am to 5 pm, Monday to Friday
• One week of 12:15 pm to 8:15 pm
• One in three weekends, with a day off the following week

Attributes required

• You are the friendly and welcoming face for clients and their pets upon arrival.
• You keep yourself fully informed about practice services and additional offerings to provide guidance.
• You remain calm, attentive, and focused on clients’ needs.
• You bring enthusiasm and passion for service, combined with a love of pets.
• You can handle various situations, from comforting clients receiving bad news to celebrating a puppy’s first vet visit.
• Your personality is infectious, helping create a welcoming atmosphere in the practice.

Previous experience in a receptionist role, preferably in a veterinary setting, is desirable.

In summary, you enjoy staying busy, helping people and pets, and making a positive difference.

Benefits

We offer benefits such as a 20% discount at the Vet Group, Pets at Home, and the Groom Room; access to discounts and cashbacks; in-house career development; pension; and holiday allowance.

We value diversity and encourage all applicants to apply, even if your skills and experience do not perfectly match the requirements. We believe pets see people without bias or discrimination, and we aim to reflect the communities we serve. We welcome your unique contributions through your values and behaviors.