Veterinary Receptionist

DNA Vetcare Ltd; Greater London; On-site; GBP 22,000 - 26,000; Full time

Job summary

DNA Vetcare's Animal Clinic in South East London is seeking a friendly Veterinary Receptionist to be the first point of contact for clients and their pets. You will greet clients, schedule appointments, and support the Vet and Nurse team with queries while ensuring smooth reception operations.

You will manage paperwork, bookings, and payments, including 0% finance applications, and actively liaise with clients via email and social media to provide excellent service.

Qualifications

• Experience as Veterinary Receptionist or in a similar customer-facing role within Veterinary/Medical industry.
• Excellent communication and interpersonal skills; strong organisational abilities.
• Genuine love for animals and commitment to outstanding client service; proficient with computer systems.

Responsibilities

• Welcome clients and their pets; greet with a smile and make them feel at ease.
• Book appointments and arrivals on the booking system; manage scheduling.
• Promote Healthcare Plan and book follow-up appointments.
• Assist Vet and Nurse team with queries and paperwork; scan records.
• Manage payments and 0% finance applications; handle emails and social media inquiries.

Skills

Veterinary receptionist experience

Customer-facing role

Communication skills

Organisational skills

Tools

Practice management software

Job description

About The Role

Are you a passionate and experienced Veterinary Receptionist looking for an exciting opportunity in South East London?

Look no further! Here at The Animal Clinic, we are looking for a dedicated individual to join our incredible team as a Veterinary Receptionist. Our practice is renowned for delivering exceptional care and service to our clients lovely pets.

We pride ourselves on our commitment to providing the very best veterinary care while creating a warm and welcoming environment for our teams, our patients and their owners.

As a Veterinary Receptionist, you'll be the first point of contact for our clients, you'll be the friendly face and the first person our clients see when they walk through our doors, greeting clients with a smile and giving their pets a good old fuss!

You’ll assist them with scheduling appointments, answering inquiries and providing general support.

This is a Full-Time position, working 40 hours per week with 1:5 Saturdays (with TOIL for Saturdays!)

Your Day At The Animal Clinic Could Include

• Welcoming clients and their pets upon arrival
• Book appointments and arrivals on the booking system
• Help to promote our Healthcare Plan so that pets are receiving premium discounted preventative treatment Booking in follow up appointments for the pet once they have left their initial consultation
• Help the Vet and Nurse team with queries
• Being responsible for paperwork being scanned onto pets digital records
• Liaison with clients regarding queries for appointment booking and medication collection
• Ordering food and medication
• Taking payment immediately after treatment of the pet 0% finance application processing for those clients wanting to spread the cost of payment for larger operations
• Managing an extremely busy reception desk with efficiency and professionalism - and don't forget about those emails coming through or those social media pages!

About You Ideally You Will Have

• Previous Experience working as a Veterinary Receptionist or in a similar customer-facing role within the Veterinary or Medical Industry
• Exceptional communication and interpersonal skills Strong organisational abilities and be able to multitask in a fast-paced environment
• A genuine love for animals and a commitment to delivering outstanding client service Be proficient in computer systems and software.

About Us

DNA Vetcare is a proudly independent group of multi award-winning surgeries, founded in 2006 by veterinary surgeons Alan van Heerden and Dane Walker. Dane and Alan have taken their years of experience working in numerous high quality practices, to provide exceptional vet care across London and Kent. Claire Baker joined Alan and Dane as a Director in 2019, originally arriving at the main London hospital in 2013 as a locum. Claire heads up the Group’s operations and vet team recruitment.

DNA Vetcare has a network of excellent veterinary surgeons who have been handpicked for their clinical skills, experience and ability to provide compassionate care for your four-legged (or three-legged, finned or feathered) friend. This network of excellence is the foundation on which we have built a strong reputation for providing the very best care to pets and owners alike.

Alan and Dane are dedicated to providingexcellent serviceto clients,respectful, caring and expert care for animalsand asupportive encouragingwork placefor their teams.