Receptionist

CVS Vets; Tandridge; Hybrid; GBP 20,000 - 23,000; Full time

Benefits offered by this job

Five weeks' annual leave (pro rata)

Staff discount on veterinary bills

Staff discount on Animed Direct

Employee Assistance Programme

Recognition and support

Job summary

CVS Vets Caterham Branch is seeking a friendly Veterinary Receptionist to be the first point of contact for clients and patients at The Village Veterinary Hospital. You will manage calls, appointments, and client care while supporting a collaborative team in a busy practice.

You’ll need strong communication and empathy, with prior reception experience in a veterinary setting being a major plus. The role offers on-site work with potential for part-time hours and growth opportunities within CVS

Qualifications

• Previous receptionist experience is essential in a veterinary setting.
• Ability to handle emotional situations with resilience.
• Strong communication and empathy with clients.
• Excellent customer service skills for the public.
• Proficiency in Microsoft Office and database systems.

Responsibilities

• Answer and direct incoming calls and schedule appointments.
• Respond to inquiries by phone, email, or in person professionally.
• Greet clients and register new patients with warmth.
• Process insurance forms accurately.
• Dispense medications as required.
• Handle payments accurately.
• Provide empathetic support to clients during distress.
• Maintain in-house patient records and scheduling system.
• Coordinate with veterinary practices for patient care.
• Manage debts and refunds via calls where needed.
• Ensure every client feels welcomed and valued.

Skills

Reception experience

Communication skills

Empathy

Customer service

Teamwork

Tools

Microsoft Office

Database systems

Job description

Join Our Team as a Veterinary Receptionist!

Are you ready to put pets first? At CVS Vets, we make pets a priority every day!

We're on the lookout for a dynamic and passionate animal enthusiast to step into the role of a Veterinary Receptionist at our Caterham Branch.

Location: The Village Veterinary Hospital, Sergeants Place, Guards Avenue, Caterham CR3 5ZD

Contract: PERMANENT

Hours: 40 hours (would consider part time)

Shift Pattern: Monday to Friday, alternate Saturdays.

Discover Our Practice:

At The Village Veterinary Hospital, we pride ourselves on delivering exceptional care to our patients and outstanding service to their owners, while fostering a supportive and positive working environment for our team. We are passionate about providing the highest standards of veterinary care and are committed to the continual development and wellbeing of our staff. We are looking for a new team member to join us in supporting pets and their families at every stage of their journey. You would be joining a dedicated team that values collaboration, professionalism, and compassion, while also enjoying a friendly workplace culture where colleagues support one another, celebrate successes together, and are encouraged to grow and develop their skills.

Practice Website Link: The Village Veterinary Hospital, Caterham - CVS Vets 24/7 | CVS Vets

About CVS Vets:

Joining a CVS Vets-owned practice is more than just starting a job—it's the beginning of a rewarding career with one of the UK's leading veterinary groups.

Our mission is simple yet meaningful: to provide the best possible care for animals, and this dedication guides everything we do.

With a network of over 500 practices and more than 8,000 devoted professionals, you'll become part of a supportive community focused on one goal: putting pets first.

If you're looking for a role where your skills truly matter and your future is bright with possibilities, CVS Vets is the perfect place for you.

About the Role:

• Manage Communication: Handle incoming calls and schedule appointments efficiently
• Inquiries Resolution: Respond to queries via phone, email, and in-person interactions with professionalism
• Client Reception: Greet and register new clients, ensuring a warm welcome
• Insurance Management: Process and manage insurance forms adeptly
• Medication Distribution: Dispense medications as required
• Financial Transactions: Process payments accurately and efficiently
• Emotional Support: Provide empathy and understanding to clients during distressing times, while maintaining professionalism
• System Utilisation: Organise patients using the in-house system efficiently
• Inter-practice Communication: Liaise with veterinary practices to address patient needs and queries
• Debt and Refund Management: Make necessary phone calls regarding debts, belongings, and refunds
• Client Care: Above all, ensure that every client feels welcomed and valued at our practice

Who We're Looking For:

• Previous experience as a Receptionist is a must; experience in a veterinary setting is a bonus!
• Resilience and the ability to handle emotional situations with grace
• Strong communication skills paired with genuine empathy
• Outstanding customer service skills and experience with the public
• Positive attitude and superior teamwork abilities
• Proficiency in Microsoft Office and database systems

Our Offer to You:

We understand that benefits matter. Here are just a few of the perks you'll enjoy:

• Salary aligned with the National Minimum Wage
• Five weeks' annual leave (pro rata) per annum, plus bank holidays
• Long Service Award – employees receive an extra day of annual leave for each year of service (up to 5 additional days)
• Staff discount scheme on Veterinary bills and care
• Staff discount on Animed Direct, our online dispensary, where you can benefit from discounts on pet medicines, products and food
• Employee Assistance Programme for confidential wellbeing support
• And lots more, as part of our commitment to help you feel recognised, supported and appreciated!

CVS is dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best.

We're committed to building a workforce that reflects the diverse communities we serve.

Please note: We can only accept applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria.