Veterinary Receptionist

CVS Group; Sandbach; Hybrid; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Salary aligned with National Minimum W

Five weeks' annual leave (pro rata) +

Staff discount on veterinary bills

Discount on Animed Direct

Employee Assistance Programme

More benefits as part of CVS Vets

Job summary

CVS Vets is seeking a friendly Veterinary Receptionist for our Sandbach clinic, based at 30 Crewe Road, Sandbach, Cheshire East. You will handle calls, appointments, client greetings, invoicing, and insurance forms, ensuring a warm, professional welcome to every client.

The role is part-time (16 hours per week) with a Tuesday–Wednesday pattern and a Saturday rotation at our Kidsgrove, Newcastle or Sandbach clinics. Join CVS Vets in a supportive network devoted to putting pets first.

Qualifications

• Previous experience as a Receptionist is a must; experience in a veterinary setting is a bonus!
• Resilience and the ability to handle emotional situations with grace
• Strong communication skills paired with genuine empathy
• Outstanding customer service skills and experience with the public
• Positive attitude and superior teamwork abilities
• Proficiency in Microsoft Office and database systems

Responsibilities

• Manage Communication: Handle incoming calls and schedule appointments efficiently
• Inquiries Resolution: Respond to queries via phone, email, and in-person interactions with professionalism
• Client Reception: Greet and register new clients, ensuring a warm welcome
• Insurance Management: Process and manage insurance forms adeptly
• Medication Distribution: Dispense medications as required
• Financial Transactions: Process payments accurately and efficiently
• System Utilisation: Organise patients using the in-house system efficiently
• Inter-practice Communication: Liaise with veterinary practices to address patient needs and queries
• Debt and Refund Management: Make necessary phone calls regarding debts, belongings, and refunds
• Client Care: Ensure that every client feels welcomed and valued at our practice

Skills

Receptionist experience

Empathy & communication

Customer service

MS Office & databases

Job description

Join Our Team as a Veterinary Receptionist!

Are you ready to put pets first? At CVS Vets, we make pets a priority every day!

We're on the lookout for a passionate animal enthusiast and people person to step into the role of a Veterinary Receptionist at our County Veterinary Centre.

Role Details

Location: To be based at our Sandbach clinic - 30 Crewe Road, Sandbach, Cheshire East, United Kingdom, CW11 4NE

Contract: Permanent, Part-time

Hours: 16 hours per week

Shift Pattern: Tuesday and Wednesday with a share in the Saturday rota which will be based at our Kidsgrove, Newcastle or Sandbach clinics

Discover Our Practice: Get a glimpse of what makes us special: County Veterinary Centre, Sandbach | CVS Vets

About CVS Vets

Joining a CVS Vets-owned practice is more than just starting a job—it's the beginning of a rewarding career with one of the UK's leading veterinary groups. Our mission is simple yet meaningful: to provide the best possible care for animals, and this dedication guides everything we do.

With a network of over 500 practices and more than 8,000 devoted professionals, you'll become part of a supportive community focused on one goal: putting pets first.

If you're looking for a role where your skills truly matter and your future is bright with possibilities, CVS Vets is the perfect place for you.

About the Role

• Manage Communication: Handle incoming calls and schedule appointments efficiently


• Inquiries Resolution: Respond to queries via phone, email, and in-person interactions with professionalism


• Client Reception: Greet and register new clients, ensuring a warm welcome


• Insurance Management: Process and manage insurance forms adeptly


• Medication Distribution: Dispense medications as required


• Financial Transactions: Process payments accurately and efficiently


• Emotional Support: Provide empathy and understanding to clients during distressing times, while maintaining professionalism


• System Utilisation: Organise patients using the in-house system efficiently


• Inter-practice Communication: Liaise with veterinary practices to address patient needs and queries


• Debt and Refund Management: Make necessary phone calls regarding debts, belongings, and refunds


• Client Care: Above all, ensure that every client feels welcomed and valued at our practice

Who We're Looking For

• Previous experience as a Receptionist is a must; experience in a veterinary setting is a bonus!


• Resilience and the ability to handle emotional situations with grace


• Strong communication skills paired with genuine empathy


• Outstanding customer service skills and experience with the public


• Positive attitude and superior teamwork abilities


• Proficiency in Microsoft Office and database systems

Our Offer to You

We understand that benefits matter. Here are just a few of the perks you'll enjoy:

• Salary aligned with the National Minimum Wage


• Five weeks' annual leave (pro rata) per annum, plus bank holidays


• Staff discount scheme on Veterinary bills and care


• Staff discount on Animed Direct, our online dispensary, where you can benefit from discounts on pet medicines, products and food


• Employee Assistance Programme for confidential wellbeing support


• And lots more, as part of our commitment to help you feel recognised, supported and appreciated!

For a full list of what we offer, click here:

Our innovative Receptionist Careers Pathway offers a clear, structured path to develop your skills and grow within CVS. With a range of courses, you'll gain the knowledge and confidence to deliver top-tier client service and advance your career with us.

CVS Vets is dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best.

We're committed to building a workforce that reflects the diverse communities we serve.

We can only accept or progress applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria.