Receptionist

CVS Group; Watton; Hybrid; GBP 12,000 - 15,000; Part time

Benefits offered by this job

Five weeks' annual leave (pro rata)

Bank holidays

Long Service Award – extra annualLeave

Staff discount on veterinary bills

Employee Assistance Programme

Job summary

CVS Vets is seeking a Veterinary Receptionist to join our Old Golfhouse practices. This part-time role in Norfolk involves front-desk duties, scheduling, and customer care across two sites in Thetford and Watton.

We value empathy, professionalism, and a friendly approach to clients and their pets. The position supports flexible shifts and is paid at National Minimum Wage, with benefits including annual leave and staff discounts.

Qualifications

• Previous experience as a Receptionist is a must.
• Experience in a veterinary setting is a bonus.
• Strong communication and empathy in client interactions.

Responsibilities

• Manage incoming calls and schedule appointments.
• Greet and register new clients; ensure a warm welcome.
• Process payments and insurance forms as required.
• Liaise with veterinary teams to address client needs.

Skills

Receptionist experience

Communication excellence

Customer service

Tools

Microsoft Office

Database systems

Job description

Join Our Team as a Veterinary Receptionist!

Are you ready to put pets first? At CVS Vets, we make pets a priority every day!

We're on the lookout for a dynamic, passionate animal and customer care enthusiast to step into the role of a Veterinary Receptionist at our Old Golfhouse practices.

Location: Working across two sites, The Old Golfhouse Veterinary Centre- Thetford Brandon Road, IP24 3ND and The Old Golfhouse Veterinary Centre - Watton 4 Goddards Court, IP25 6XT.

Contract: Permanent, Part-time

Hours: 24 hours during the week plus 1:6 Saturday rotation at Thetford working 8am - 1pm

Shift Pattern: Flexible 8 hour shifts working Monday to Friday.

Salary: Will be paid at NMW

Discover Our Practice:

Please provide a short overview of your practice (3–5 sentences), including any unique features, team culture, facilities, or services:

An exciting opportunity is available for a Receptionist to join our team at the Old Golfhouse. We are a forward-thinking, progressive practice, always striving for excellence, but we are also supportive, friendly, loyal and honest. Our amazing workplace culture was recognised by the BVA Wellbeing Awards (large practice), and everyone is encouraged to pursue their own interests. Working across 2 first opinion small animal sites in the beautiful Norfolk/Suffolk countryside, you will have the autonomy in your role to really make a difference to your team and the client journey.

Practice Website Link: The Old Golfhouse Veterinary Centre, Watton | CVS Vets The Old Golfhouse Veterinary Centre, Thetford | CVS Vets

About CVS Vets:

Joining a CVS Vets-owned practice is more than just starting a job—it's the beginning of a rewarding career with one of the UK's leading veterinary groups.

Our mission is simple yet meaningful: to provide the best possible care for animals, and this dedication guides everything we do.

With a network of over 500 practices and more than 8,000 devoted professionals, you'll become part of a supportive community focused on one goal: putting pets first.

If you're looking for a role where your skills truly matter and your future is bright with possibilities, CVS Vets is the perfect place for you.

About the Role:

• Manage Communication: Handle incoming calls and schedule appointments efficiently
• Inquiries Resolution: Respond to queries via phone, email, and in-person interactions with professionalism
• Client Reception: Greet and register new clients, ensuring a warm welcome
• Insurance Management: Process and manage insurance forms adeptly
• Medication Distribution: Dispense medications as required
• Financial Transactions: Process payments accurately and efficiently
• Emotional Support: Provide empathy and understanding to clients during distressing times, while maintaining professionalism
• System Utilisation: Organise patients using the in-house system efficiently
• Inter-practice Communication: Liaise with veterinary practices to address patient needs and queries
• Debt and Refund Management: Make necessary phone calls regarding debts, belongings, and refunds
• Client Care: Above all, ensure that every client feels welcomed and valued at our practice

Who We're Looking For:

• Previous experience as a Receptionist is a must; experience in a veterinary setting is a bonus!
• Resilience and the ability to handle emotional situations with grace
• Strong communication skills paired with genuine empathy
• Outstanding customer service skills and experience with the public
• Positive attitude and superior teamwork abilities
• Proficiency in Microsoft Office and database systems

Our Offer to You:

We understand that benefits matter. Here are just a few of the perks you'll enjoy:

• Salary aligned with the National Minimum Wage
• Five weeks' annual leave (pro rata) per annum, plus bank holidays
• Long Service Award – employees receive an extra day of annual leave for each year of service (up to 5 additional days)
• Staff discount scheme on Veterinary bills and care
• Staff discount on Animed Direct, our online dispensary, where you can benefit from discounts on pet medicines, products and food
• Employee Assistance Programme for confidential wellbeing support
• And lots more, as part of our commitment to help you feel recognised, supported and appreciated!

For a full list of what we offer, click here: CVS Vets | What We Offer

Our innovative Receptionist Careers Pathway offers a clear, structured path to develop your skills and grow within CVS. With a range of courses, you'll gain the knowledge and confidence to deliver top-tier client service and advance your career with us.

CVS is dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best.

We're committed to building a workforce that reflects the diverse communities we serve.

Please note: We can only accept applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria.