Veterinary Receptionist

British Veterinary Association; Dover; On-site; GBP 20,000 - 25,000; Full time

Job summary

An exciting opportunity for a Veterinary Receptionist at White Cliffs Vets in Whitfield, near Dover. The role involves welcoming clients, managing enquiries, and performing administrative tasks. Ideal candidates will have veterinary or customer care experience, excellent service skills, and a passion for animals. Full-time, 40 hours per week with various benefits including generous leave and development opportunities.

Benefits

6.6 weeks of annual leave

Additional leave for birthday

Enhanced family-friendly policies

Cycle to work scheme

Employee wellbeing initiatives

Learning and development opportunities

Pawsome Benefits

Pension scheme

Discounted staff pet care

Qualifications

• Experience within the veterinary profession or similar customer care role.
• Passion for animals and excellent customer service skills.

Responsibilities

• Welcome clients and their pets to the surgery.
• Deal with enquiries via telephone and face-to-face.
• Take payments and handle medication.

Skills

Customer Service

Computer Literacy

Ability to Work Under Pressure

Job description

An exciting opportunity has arisen for a friendly and enthusiastic Veterinary Receptionist to join our team at White Cliffs Vets, situated in the lovely village of Whitfield, just outside Dover in Kent. Our location offers easy access to mainland Europe, high-speed rail links to London, and is only twenty minutes from the historic city of Canterbury.

This is a busy and demanding role in which you will be required to:

1. Welcome clients and their pets to the surgery
2. Deal with enquiries via telephone and face-to-face
3. Take payments and handle medication
4. Use and update our electronic diary system
5. Carry out varied administrative tasks

More about you

The successful candidate should ideally have experience within the veterinary profession or a similar customer care role. A passion for animals, excellent customer service skills, computer literacy, and the ability to work well under pressure are essential.

Your shift pattern

Our full-time position is for an average of 40 hours per week, with shifts either from 8 am to 6 pm or 8:20 am to 6:20 pm, four days a week, plus one Saturday morning in four (8:30 am - 12:30 pm). Flexibility for holiday and sickness cover is also required.

Benefits

• 6.6 weeks of annual leave
• Additional leave for your birthday, added to your holiday allowance
• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental, and surrogacy pay
• Cycle to work scheme
• Employee wellbeing initiatives
• Support for non-accidental injury cases
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - discounts and cashback through reward gateway with hundreds of retailers
• Pension scheme
• Discounted staff pet care

At IVC Evidensia, we are committed to Diversity, Equality, Inclusion, and Belonging. We welcome candidates from all minority and diverse groups. As a Disability Confident Employer, we are eager to hear from candidates with disabilities and long-term health conditions and are happy to discuss any reasonable adjustments needed during the recruitment process.