Veterinary Receptionist

Vets for Pets; Corby; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

20% discount at Vet Group

Access to private health insurance

Holiday allowance

Job summary

Vets for Pets Corby is seeking a friendly receptionist to join our team. You will greet clients and their pets, help with bookings and payments, and support the clinical team to ensure exceptional service.

We value strong communication, a positive attitude, and computer literacy for using our online booking system. Weekend shifts on a rota basis are included.

Qualifications

• Animal care or reception experience preferred.
• Excellent client service and communication skills.
• Computer literacy and ability to use an online booking system.

Responsibilities

• Greet clients and visitors to the practice and assist with bookings and payments.
• Provide guidance on services available and answer client questions.
• Coordinate day-to-day operations using the online booking system to ensure smooth workflow.
• Support the clinical team by creating a welcoming atmosphere for pets and their owners.

Skills

Customer service

Communication

Team player

Computer literacy

Education

Animal care background

Reception experience

Tools

Online booking system

Job description

If you enjoy providing great service and working in a team, we have just the opportunity for you at Corby Vets for Pets!

What your typical day will look like

Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success. Your great client service during a client’s visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit. You will greet each client and offer support, guidance and expertise, managing payments and future bookings confidently. Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must. This is a full-time position, including weekend shifts on a rota basis.

The attributes required

• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.


• You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.


• You are calm, attentive and always focus on the clients’ needs.


• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.


• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet


• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.


• Ideally you should have animal care or previous reception experience.

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

Benefits

In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension, access to private health insurance and holiday allowance.

Location: NN17 5DT

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!