Call Handler

Vets for Pets; Greater London; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Staff discount

Discounts

Career development

Pension

Holiday allowance

Job summary

Vets for Pets in Romford is seeking a friendly part-time receptionist to join our reception team. You will greet clients and their pets, assist with bookings, and handle payments using our online system. You will answer calls and help ensure smooth daily operations, providing a welcoming, helpful experience for every visitor.

The role includes varied shifts and weekend work on a 1 in 4 pattern, with a focus on delivering excellent client service and teamwork within a busy veterinary practice.

Qualifications

• Friendly, welcoming approach to clients and their pets.
• Calm, attentive, and focused on client and pet needs.
• Enthusiasm, drive, and a passion for great service.
• Ability to handle payments and bookings with confidence.
• Good team player with a positive attitude.

Responsibilities

• Greet clients and provide guidance and support at the reception.
• Coordinate bookings and manage payments using the practice system.
• Answer phone calls promptly to ensure access to help for pets.
• Contribute to smooth day-to-day running of the practice.

Skills

Customer service

Communication

Computer literacy

Payment handling

Team player

Client relations

Tools

Online booking system

POS (veterinary practice)

Job description

If you enjoy providing great service and working in a team, we have just the opportunity for you at our Romford Vets for Pets.

What your typical day will look like

• Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.
• Your great client service during a client’s visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.
• You will greet each client and offer support, guidance and expertise, managing payments and future bookings confidently. Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.
• There will also be time spent away from reception focusing on answering the telephone- this is a very important role to ensure our clients are able to make contact easily and request appropriate help for their pets.

This position is a part time role working the following shift patterns:

1 week will be 9am-2pm and 1 week will be 2pm-8pm with a 1 in 4 weekends.

The attributes required

• You are friendly and welcoming for the client and their pets when they arrive at the practice or when you answer the phone.
• You are calm, attentive and always focus on the clients’ and pets’ needs
• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet.
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.
• You embrace change and are happy to provide new ideas for the team as appropriate.

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension and holiday allowance.

Location: RM7 0AN

Pets just see people. They aren’t biased and they don’t discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!