Receptionist

Companion Care; Portslade by Sea; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

20% discount at Vet Group

Discounts and cashbacks

In-house career development

Pension and holiday allowance

Job summary

Companion Care in Hove is seeking a friendly client-facing receptionist to welcome clients and their pets, guide them through services, and coordinate bookings.

You will use our online booking system, handle payments, and support the veterinary team to ensure smooth daily operations at BN3 7PN. The role offers full or part-time hours, including one in three Saturdays, with an hourly rate of £13.

Qualifications

• Friendly, welcoming front-of-house presence for clients and pets.
• Good communication with clients and clinical team.
• Able to use the online booking system and process payments.

Responsibilities

• Greet clients and pets on arrival and guide them through services.
• Handle payments and future bookings confidently.
• Coordinate day-to-day practice routines using the online booking system.
• Provide guidance and support to clients, ensuring a high standard of service.

Skills

Customer service

Communication

Computer literacy

Teamwork

Tools

Online booking system

Job description

If you enjoy providing great service and working in a team, we have just the opportunity for you at our Hove Companion Care practice to start as soon as possible.

What your typical day will look like:

Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success. Your great client service during a client’s visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit. You will greet each client and offer support, guidance and expertise, managing payments and future bookings confidently.

Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.

This is a full/part time role working 1 in 3 Saturdays (must be able to commit to shifts up to 7:30pm during the week. Hourly rate will be £13 per hour.

The attributes required:

You are the friendly and welcoming face for the client and their pets when they arrive at the practice. You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available. You are calm, attentive and always focus on the clients’ needs. You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.

You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet. Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

In return, we offer such benefits as:

• 20% discount at the Vet Group, Pets at Home and the Groom Room
• access to discounts and cashbacks
• in-house career development opportunities
• pension and holiday allowance

Location: BN3 7PN

Pets just see people. They aren’t biased and they don’t discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!