Veterinary Receptionist

CVS Group; Cambridge; On-site; GBP 10,000 - 40,000; Part time

Job summary

CVS Group is looking for a passionate Veterinary Receptionist at Arbury Road Vets in Cambridge. The role involves providing exceptional service to clients, managing appointments, and assisting with veterinary tasks in a supportive team environment. Ideal candidates will have previous receptionist experience and strong customer service skills, contributing to the care and welfare of pets.

Benefits

Generous annual leave entitlement of 5 weeks per year plus Bank Holidays

Staff discount scheme on Veterinary bills and products

Employee Assistance Programme and access to Mental Health First-Aiders

Qualifications

• Previous Receptionist experience is essential; veterinary experience is a plus.
• Excellent communicator with strong empathy; capable in emotional situations.
• Proficient in Microsoft Office.

Responsibilities

• Answering phones and booking appointments.
• Registering new clients and attending to queries.
• Dispensing medications and taking payments.

Skills

Communication

Customer Service

Empathy

Teamwork

Tools

Microsoft Office

Database Management

Job description

Are you passionate about making pets a priority? Here at CVS, so are we!

We are seeking an enthusiastic individual with a passion for animals to join us as aVeterinary Receptionistat Arbury road vets.

Location: Arbury Road Vets, 32 Arbury Road, Cambridge CB4 2JE

Contract: Part time - Full time depending on candidate

Hours: minimum 15 hours per week

Shift Pattern: Monday - Friday including 1:3 Saturday mornings

About (Arbury road vets):

Take a look at the practice here: Arbury Road Vets, Cambridge | The Vet Collection

About CVS:

CVS Group plc is one of the largest integrated veterinary services providers in the UK encompassing four main business areas; our veterinary practices, diagnostic laboratories and e-commerce division.

Our success is derived from the passion our people have for animals and for making pets a priority, it's what is at the heart of our work, every day.

Take a look at our short film to recognise the remarkable work thatour Vets, Nurses, Care Assistants and Receptionists do on the front line every day in the UK:CVS Ode to Veterinary Professionals

About the role:

Day-to-day duties of the role will include:

• Answering phones and booking appointments
• Responding to queries via phone, in person and email
• Registering new clients
• Completing insurance forms
• Dispensing medications
• Taking payments
• And most importantly; providing a warm and welcoming experience to our clients arriving at the practice

What we're looking for in our Veterinary Receptionist:

• Previous Receptionist experience is essential, veterinary experience is a plus!
• Resilient with the ability to cope with potentially distressing and emotional situations
• An excellent communicator with strong empathy
• Excellent customer service skills and experience in dealing with members of the public
• A positive attitude and excellent teamwork skills
• Proficiency in Microsoft Office and other database management and operating systems

What we can offer you:

We know that benefits are key and that your personal benefits priorities will differ from others, so please see some of what we offer below:

• Salary in line with the National Living Wage (as of 1 April 2025)
• Generous annual leave entitlement of 5 weeks per year plus Bank Holidays (pro rata)
• Supportive and collaborative team environment
• Staff discount scheme on Veterinary bills and products
• Employee Assistance Programme and access to over 400 Mental Health First-Aiders
• and lots more!

Or, if easier, you can find a full list by clicking here: CVS | What We Offer

Our new Receptionist Careers Pathway offers a clear, structured route for receptionists to develop their skills and advance within CVS. Through a range of courses, it equips individuals and teams with the knowledge and confidence to deliver exceptional client service and grow their careers with us.

For more information, take a look at our pathway here: https://vimeo.com/1092474116

CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best.

We are also determined to build a workforce that is more representative of our diverse communities and the people we provide our services to.

Unfortunately, we are unable to accept and progress applications from candidates without the Right to Work in the UK, as we cannot provide visa sponsorship, due to our clinical support roles not meeting the criteria set out by the Home Office to be eligible.

To apply for this position, please click the 'Apply Now' button below.