Client care lead (Practice manager - head veterinary receptionist

JR United Kingdom; Watford; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a pioneering veterinary practice as a Client Care Lead, where you'll inspire a dedicated team and shape the client experience in a vibrant environment. This full-time position offers an opportunity to lead with compassion and create outstanding interactions, while being part of a culture celebrating community and joy.

Benefits

Growth opportunities

Founding team member benefits

Supportive team culture

Qualifications

• Experience leading client care or reception teams required.
• Ability to connect with clients and uplift a team.
• Willingness to flex schedule to meet team needs.

Responsibilities

• Inspire and manage a Client Care team.
• Design and refine the client journey.
• Collaborate with the clinical team for seamless service.

Skills

Client Care Leadership

Problem Solving

Team Management

Tech-savvy

Interpersonal Skills

Job description

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Client care lead (Practice manager - head veterinary receptionist, watford, hertfordshire

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Client:

Location:

watford, hertfordshire, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

5

Posted:

26.06.2025

Expiry Date:

10.08.2025

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Job Description:

Launch the Future of Vet Care with Hello Vet!

Location:BusheyHours:Full-time |Salary:Competitive + Amazing Perks

Practice Launching:A Brand-New Veterinary Experience – Be There from Day One!

AtHello Vet, we’re not just opening a veterinary practice — we’rereimaginingwhat veterinary care can be. We’re combining the best of innovation, compassion, and design to create anext-generation practicethat delivers an unforgettable experience for pets, their people, and our team.

We're on the hunt for atrailblazing Lead Client Care Associateto help launch our stunning new practice and become the heartbeat of our client journey. If you’re a natural leader who lives to create outstanding experiences, thrives in fast-paced environments, and LOVES animals — this is your moment.

What You’ll Be Doing

• Leading with heart and purpose– inspire and manage a top-tier Client Care team across our amazing site and local satellites.
• Being theface and energyof Hello Vet – greeting clients, solving problems, and making each visit feel personal and effortless.
• Designing and refiningour client journey – from online booking to heartfelt goodbyes.
• Collaborating with our exceptional clinical team to deliver aseamless, elevated experienceevery single day.
• Harnessing technologyto supercharge service, streamline operations, and wow our clients.

What We’re Looking For

• A seasoned pro with experienceleading client care or reception teams, in a veterinary environment.
• A truepeople-personwho can uplift a team, connect with clients, and juggle tasks with ease and warmth.
• Tech-savvy and solution-oriented– you see new systems as opportunities, not obstacles.
• Calm under pressure, endlessly kind, and always focused onmaking things better.
• Willing toflex your scheduleto meet the needs of our growing, vibrant team – including weekends.

Why You'll Love Working With Us

• Be afounding team memberin a truly groundbreaking practice.
• Join a team that’sas passionate about peopleas they are about pets.
• Thrive in a role that’svaried, meaningful, and full of growth opportunities.
• Be part of a culture that celebratesjoy, compassion, and community.

Let’s Create Something Incredible – Together

This isn’t just a job. It’s your chance toshape the future of veterinary care– and have a blast doing it.

Apply nowand bring your energy, ideas, and love for animals to Hello Vet.