Veterinary Receptionist

Grove Lodge Veterinary Group; Cambridge; On-site; GBP 10,000 - 40,000; Full time

Job summary

Grove Lodge Veterinary Group is seeking a Client Care Assistant or Team Lead in their vibrant 24/7 veterinary hospital. The role is ideal for those passionate about animal care and customer service, offering both full-time and part-time opportunities. Candidates will provide exemplary service, help manage front-of-house operations, and support a friendly team in delivering quality care.

Benefits

25 days annual leave + your birthday off

Enhanced family leave and sick pay

Life Assurance 4x salary

Pension: 3% employer, 5% employee

Employee wellness programme

Discount platform and cycle-to-work scheme

Gym membership discounts

Headspace app access

Free flu jabs and eye care support

Career development pathways

Qualifications

• Friendly and passionate about customer service.
• Organised and reliable.
• Ability to work in a fast-paced environment.

Responsibilities

• Aid in smooth front-of-house operations.
• Manage diaries, appointments, and day-to-day admin.
• Support other reception team members.

Skills

Customer-focused

Excellent communication

Organised

Detail-oriented

Good IT skills

Job description

Location: Village Vet Milton
Hours: Full-time or part-time (job share considered)

Salary: From £12.33 per hour (depending on experience)

Are you friendly, organised, and passionate about delivering great customer service? Do you thrive in a fast-paced, rewarding environment surrounded by animal lovers? Village Vet Milton is looking for a warm and welcoming Client Care Assistant (CCA) or a Client Care Team Lead, depending on your experience. Whether you're an experienced team leader or someone looking for the next step in your client care journey-we’d love to hear from you!

About Us

Village Vet Milton is a 24/7 RCVS-accredited Veterinary Hospital offering outstanding care for pets and their people. We’re a vibrant, quality-driven, and supportive team that values kindness, collaboration, and growth. Our culture is built around the idea that we deliver the best care to every patient, every client, every time.

What We’re Looking For (Essential Skills & Traits):

• Customer-focused with a natural warmth and welcoming personality
• Excellent communication skills-both in-person and over the phone
• Organised, reliable, and detail-oriented
• Good IT skills (Microsoft Office, email, basic data entry)
• A team player who enjoys a busy, fast-paced environment
• Willingness to work weekends and across shift patterns in a 24/7 hospital

What’s Nice to Have (but Can Be Developed On the Job):

• Previous experience in a veterinary, healthcare, or reception/admin environment
• Leadership or people-management experience
• Experience with practice management systems or CRM tools
• Confidence in handling client complaints or sensitive situations
• Interest in learning about veterinary procedures and terminology

Opportunities for You:

• Supportive environment to grow into leadership responsibilities
• Internal training and mentoring from an experienced team
• Exposure to a busy veterinary hospital with interesting and varied cases
• A potential stepping stone into further roles in veterinary care or client services
• Consideration for reduced hours or job-share options if full-time doesn’t suit your lifestyle

Key Responsibilities:

• Be the first friendly face our clients meet-either on the phone or in person
• Support the clinical team with smooth front-of-house operations
• Help manage diaries, appointments, payments, insurance queries, and day-to-day admin
• Contribute to a calm, efficient, and empathetic client journey
• Support and empower other reception team members (for team lead applicants)
• Promote our Pet Health Club and mobile app
• Maintain accurate client records and help with debt recovery where needed

Perks & Benefits:

• 25 days annual leave + your birthday off
• Enhanced family leave and sick pay
• Life Assurance 4x salary
• Pension: 3% employer, 5% employee
• Employee wellness programme
• Discount platform and cycle-to-work scheme
• Gym membership discounts
• Headspace app access
• Free flu jabs and eye care support
• Career development pathways through Linnaeus group

We’re Open To:

• Applicants with strong transferable skills from retail, hospitality, call centres, or other customer service roles
• People who love animals and want to work in a compassionate, animal-focused environment
• Flexible arrangements-so if you’re interested in part-time or job share, please apply!

How to Apply
To apply, click "Apply Now" or contact Purvi Kataria at [e-mail] for more information or a confidential discussion.

We look forward to hearing from you.

#LI-PK1 #LI-Onsite