Veterinary Receptionist

VC Evidensia UK; Burnley; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a welcoming team at Oakmount Veterinary Centre as a Receptionist. This full-time role involves delivering excellent customer care, managing client records, and ensuring a tidy reception area. Ideal for animal lovers who enjoy helping people, with training provided for those without prior veterinary experience.

Benefits

6.6 weeks of annual leave

Additional leave for birthday

Enhanced family-friendly policies

Cycle to work scheme

Employee wellbeing initiatives

Learning and development opportunities

Discounted staff pet care

Qualifications

• Experience in a customer service role preferred.
• Full training will be provided.

Responsibilities

• Greet clients and maintain accurate records.
• Handle payments and process insurance claims.
• Book appointments and manage client inquiries.

Skills

Caring

Empathy

Organizational Skills

Communication

Job description

Oakmount Veterinary Centre, Burnley, North West

Are you a people person with a love for animals? Come and join the welcoming team at Oakmount Veterinary Centre as a Receptionist!

Join Our Welcoming Team

Working collaboratively with other team members, you will be responsible for delivering excellent customer care to our clients and their pets. Our receptionists are very important to us and are an integral part of our team. To thrive in this role, you will need to be caring, empathetic, extremely organised, thorough, and a confident and efficient communicator.

Responsibilities & Duties include:

• Greet and acknowledge all clients as soon as they arrive in a friendly and courteous manner.
• Deal with clients' requests in a professional and timely manner, following practice protocols as necessary.
• Maintain accurate and up-to-date client and patient records on the computer.
• Record all payments and transactions on the computer.
• Action emails, request clinical histories, and liaise with external services.
• Book appointments, operations, and visits.
• Understand the importance of teamwork and communicate effectively with all team members.
• Understand client needs and consistently provide a high level of service.
• Deal with telephone enquiries promptly, using good telephone technique, and achieve resolutions.
• Ensure that the reception area and desk are clean, tidy, and odour-free.
• Handle and process veterinary insurance claims.

Your Working Pattern

Full-time - 40 hours per week. The rota may include days/hours between:

This is a fantastic opportunity to become part of a friendly, experienced team in a varied and rewarding role. If you love animals, enjoy helping people, and want to be part of a practice that values kindness, teamwork, and professionalism, we’d love to hear from you. Previous veterinary experience is preferable but not essential, as full training will be provided.

In addition to a competitive salary, you will benefit from:

• 6.6 weeks of annual leave
• Additional annual leave for your birthday, added to your holiday allowance
• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental, and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway offering discounts and cashback with hundreds of retailers
• Discounted staff pet care